
Bilingual (English/Spanish) customer service professional with experience in high volume food service and healthcare environments. Skilled in staff training, guest relations, and maintaining safety standards. Known for strong communication and composure under pressure. Seeking a growth-oriented role in customer service or healthcare support.
- Conduct structured, door-to-door outreach to engage community members in conversations about civic initiatives and public policy.
- Communicate complex issues clearly and persuasively to diverse populations.
- Build rapport quickly with residents while addressing questions, concerns, and objections professionally.
- Engage with 60-100 residents daily to increase civic awareness and participation.
- Track engagement data and maintain accurate records of outreach efforts.
- Consistently meet or exceed daily engagement and signature goals.
- Delivered high quality dining service to elderly residents in a healthcare setting, prioritizing patience and individualized care.
- Assisted residents with dietary preferences and restrictions while ensuring compliance with kitchen safety standards.
- Maintained cleanliness and sanitation of dining areas to meet health regulations.
- Collaborated with team members to provide efficient service during peak meal hours.
- Trained and onboarded new baristas on food safety procedures, equipment operation, and customer service standards.
- Prepared espresso beverages, blended drinks, and specialty items in a fast paced healthcare environment.
- Maintained compliance with health codes and cleanliness standards.
- Assisted in managing workflow during high volume service periods and special events.
- Provided ongoing coaching and performance feedback to ensure service consistency and operational efficiency.
- Managed guest seating, reservations, and waitlists to optimize dining room flow.
- Communicated effectively with front of house and kitchen staff to ensure timely service.
- Handled guest inquiries and concerns professionally to maintain positive experiences.
-Coordinated scheduling adjustments to reduce overbooking and improve service efficiency.