Faith Walters
League City,Texas
Summary
Experienced with healthcare administration, focusing on operational efficiency and patient care excellence. Utilizes strong organizational and leadership skills to manage clinic functions effectively. Knowledge of regulatory compliance and team collaboration essential for driving clinic success. I work well in a team environment, effective problem-solving skills, and a willingness to learn from others. Strong organizational skills, accuracy, and ability to multitask, excellent written and verbal communication skills, comfortability working with multiple software tools and learning new systems as needed.
Overview
3
3
years of professional experience
Work History
Clinic Administrator
Action Behavior Centers
Manvel, TX
09.2025 - Current
- Managed staff scheduling, ensuring optimal coverage and efficient resource allocation.
- Oversaw patient intake processes, improving data accuracy and enhancing patient experience.
- Managed an average of 50 calls a day and increased Patient Care and customer satisfaction by 10%
- Implemented electronic health record systems, increasing accessibility and efficiency in patient management.
- Analyzed operational workflows, identifying areas for process improvement and cost reduction.
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
Registered Behavior Technician
Action Behavior Centers
League City, TX
12.2022 - 09.2025
- Implemented individualized treatment plans to enhance clients' behavioral skills and emotional regulation.
- Collaborated with interdisciplinary teams to ensure consistent application of behavioral interventions.
- Monitored client progress, documenting data to inform future treatment strategies and adjustments.
- Trained and mentored new staff on behavior management techniques and ethical practices.
- Proficient with Central Reach, Google Documents, Drive, Sheets, and Slides.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
Education
High School Diploma -
THCS
WEBSTER, TX05.2021
Skills
- Ability to Organize
- Strong work ethic and team player
- High degree of professionalism
- Customer service
- Appointment scheduling
- Must be very detail oriented
- Proficient in MS Word & Excel, Sales Force & Central Reach
- Effective Time Management Skills & Communication Skills
- Organizational, multi-tasking, and prioritizing skills
- Decision-making, problem-solving, and analytical skills
Timeline
Clinic Administrator
Action Behavior Centers
09.2025 - Current
Registered Behavior Technician
Action Behavior Centers
12.2022 - 09.2025
High School Diploma -
THCS