Faith Waweru
Lakewood
Summary
Dynamic Project and Quality Improvement Manager at DSHS HCLA, skilled in cross-functional collaboration and data analysis. Achieved significant enhancements in project outcomes through continuous improvement strategies, while effectively engaging stakeholders. Proven ability to lead teams and manage budgets, driving operational excellence and delivering high-quality results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project and Quality Improvement Manager
DSHS HCLA
Lacey
07.2024 - Current
- Oversee the planning and execution of cross-functional projects, aligning outcomes with organizational goals.
- Develop and implement project plans, ensuring adherence to objectives and timelines.
- Coordinate cross-functional teams to achieve project deliverables within budget constraints.
- Monitor quality improvement initiatives, leveraging data for informed decision-making, such as the 1099 project.
- Engage stakeholders through consistent communication, and collaborative feedback mechanisms.
- Establishing a grievance management system for prompt and effective issue resolution.
- Provide technical assistance and training on PMO tools, enhancing staff capabilities throughout project cycles.
- Collaborate with teams to develop and implement process improvement strategies.
- Facilitate team meetings to ensure alignment, and progress tracking.
- Implemented risk management strategies to mitigate potential issues.
- Manage multiple projects with competing deadlines simultaneously.
- Monitor the progress of each project to ensure the timely delivery of deliverables in accordance with established quality standards.
- Maintain records of all documents related to each project.
- Collaborate closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Attendant Counselor Manager
DSHS/DDA- SOLA PIERCE
11.2023 - 06.2024
- Dedicated Attendant Counselor Manager skilled in crisis intervention and case management, with a proven track record of effectively supporting clients through complex situations while maintaining a positive and supportive environment
- Results oriented with a proven track record of working collaboratively with the client's ecosystem of services to develop and attain a person centered approached care plan
- Proven ability to effectively lead a team of attendants and counselors, ensuring quality client care while maintaining a safe and supportive environment, consistently achieving positive outcomes through individualized treatment plans and strong communication skills
Certified Nursing Assistant
DSHS/DDA - SOLA Children's
08.2023 - 10.2023
- Compassionate caregiver with over six years of experience providing exceptional care to the elderly and disabled
- Skilled in assisting with daily living activities, including medication administration, meal preparation and personal care
- Passionate about improving patient well-being and independence
- Proven track record of delivering high-quality care and exceeding patient expectations
Hospital Manager
Avenue Hospital
Parklands
08.2017 - 07.2021
- Proven hospital manager with a track record of successfully overseeing complex clinical operations in an inpatient and outpatient facility with key focus on patient experience
- Enhanced patient experience through innovative strategies to improve patient flow reducing waiting times and growing the hospitals NPS Score adoption best practices to policy
- Talent acquisition and retention acquiring an aptitude to manage hospital programs and both nonclinical and clinical staff portfolio of 400
- Organization strategy to increase lines of service bringing easy accessibility of services to clients and growing the hospital revenue by 50%
- Parklands, Kenya
Project Manager
Avenue Group
Nairobi
02.2012 - 08.2018
- A results-oriented construction project manager with over six years of experience, adept at leading complex hospital projects from inception to completion ensuring designs achieve efficiency in process and patient flow, while maintaining strict budget and timeline adherence
- Proven track record of successfully managing diverse teams, mitigating risks, and implementing cost-saving strategies to deliver high-quality projects on time and within budget
- Increased the hospital's market share by managing successful clinic facilities construction in nine regions within the country and successful construction of two over 100 bed capacities state of the art modern hospitals serving both inpatient and outpatient
- Nairobi, Kenya
Education
Bachelor of Arts - Project planning and management
University of Nairobi
Nairobi, KE12.2018
Skills
- Project management and data analysis
- Cross-functional collaboration
- Stakeholder engagement
- Continuous improvement
- Organizational change management
- Continuous improvement strategies
- Lean methodologies and operational excellence
- Documentation and process management
- Budget preparation expertise
Activities
Unwavering Support of the individuals and families of the Developmental Disabilities Administration
Certification
Certified Scrum Master
Timeline
Project and Quality Improvement Manager
DSHS HCLA
07.2024 - Current
Attendant Counselor Manager
DSHS/DDA- SOLA PIERCE
11.2023 - 06.2024
Certified Nursing Assistant
DSHS/DDA - SOLA Children's
08.2023 - 10.2023
Hospital Manager
Avenue Hospital
08.2017 - 07.2021
Project Manager
Avenue Group
02.2012 - 08.2018
Bachelor of Arts - Project planning and management
University of Nairobi