Heather Jackson
Olympia, WA,WA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
15
15
years of professional experience
Work History
Quality Improvement Project Manager
Providence Health & Services
12.2019 - Current
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks and took corrective action as needed.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Patient Safety Specialist
Providence Health & Services
06.2017 - 12.2019
- Maintained up-to-date knowledge of industry best practices, guidelines, and regulations to ensure compliance within the organization.
- Coordinated quality improvement projects aimed at enhancing patient outcomes while reducing costs associated with medical errors.
- Evaluated the effectiveness of safety initiatives by tracking key performance indicators and making necessary adjustments to improvement plans.
- Facilitated effective communication between departments regarding patient safety concerns, fostering collaboration towards shared goals.
Operating Room Supervisor
Providence Health & Services
11.2015 - 06.2017
- Implemented quality improvement initiatives aimed at enhancing overall surgical services provided within the facility.
- Streamlined the scheduling process for surgeries, reducing delays and increasing overall efficiency.
- Championed initiatives aimed at achieving accreditation requirements from relevant governing bodies demonstrating commitment towards excellence in healthcare delivery.
- Evaluated employee performance regularly through observation and constructive feedback sessions resulting in increased job satisfaction rates among staff members.
Certified Surgical Technologist
Providence Health & Services
08.2008 - 11.2015
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
Education
Master of Public Health - Public Health
Columbia Southern University
Orange Beach, AL06.2018
Bachelor of Arts - Psychology
The Evergreen State College
06.2015
Skills
- Work Flow Planning
- Document Management
- Compliance Monitoring
- Project Tracking
- Root Cause Analysis
- Technical Support
- Project Management
Timeline
Quality Improvement Project Manager
Providence Health & Services
12.2019 - Current
Patient Safety Specialist
Providence Health & Services
06.2017 - 12.2019
Operating Room Supervisor
Providence Health & Services
11.2015 - 06.2017
Certified Surgical Technologist
Providence Health & Services
08.2008 - 11.2015
Master of Public Health - Public Health
Columbia Southern University
Bachelor of Arts - Psychology
The Evergreen State College
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