Angella Nembhard
Mount Vernon,New York
Summary
Strategic Project Manager and Scrum Lead experienced in orchestrating Agile ceremonies, managing sprint execution, and driving cross-functional delivery across engineering, QA, and business teams. Skilled in backlog refinement, roadmap planning, dependency management, and proactive issue resolution to ensure predictable, high-quality releases. Adept at translating stakeholder needs into clear, partnering with development and testing teams, and maintaining strong communication with internal and external stakeholders throughout the SDLC.
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Project Manager/ Quality & Delivery Lead
Charter Communication
Stamford, CT
01.2022 - Current
- Lead cross-functional delivery of mobile integration and small-business voice/internet initiatives across a 28-project portfolio, including SB Connect with RingCentral Voice, 5G SA Custom MPN, One-Click for iPhone, and Mobile Roadmaps.
- Delivered Small Business Connect with RingCentral Voice, driving a 5% activation increase in the first 60 days.
- Key Achievements:
- Delivered Small Business Connect with RingCentral Voice, driving a 5% activation increase within 60 days.
- Directed migration of ~235k devices from Retire Custom MPN to APN as part of Mobile Roadmaps.
- Launched One-Click for iPhone, enabling seamless SIM transfer and generating $4M in annual revenue.
- Schedule and run Agile ceremonies including daily scrums, backlog grooming, sprint planning, and retrospectives.
- Actively track sprint deliverables, manage dependencies, and maintain real-time command of completeness.
- Identify and remove blockers early, partnering with engineering, QA, and business teams to protect sprint objectives.
- Manage sprint plans and roadmaps, updating priorities as new requests emerge and communicating changes to stakeholders.
- Create and publish sprint objectives, release notes, and deploy confirmations for internal and external audiences.
- Stakeholder Engagement & Communication
- Serve as primary point of contact for stakeholder requests, providing direct answers or coordinating research to deliver accurate responses.
- Manage external stakeholder communications, including roadmap updates, sprint summaries, and release readiness.
- Provide clear, timely updates tailored to executives, technical teams, and business partners.
- Analyze stakeholder requests and translate them into well-defined, clearly articulated requirements.
- Develop user stories and acceptance criteria; partner with engineering to evaluate technical tradeoffs while preserving business value.
- Collaborate with QA to clarify requirements, evaluate test coverage, and sign off on completed testing.
- Manage and support UAT, coordinating testers, validating results, and ensuring readiness for deployment.
- Quality & Delivery Management
- Track KPIs, service levels, and performance metrics to support data-driven decision making.
- Identify risks early, develop mitigation strategies, and escalate issues proactively to maintain delivery momentum.
- Partner with QA and cross-functional teams on testing best practices, mobile readiness, and quality standards.
Quality Assurance Analyst, Member of Technical Staff
Verizon Wireless
Orangeburg, NY
01.2001 - 01.2019
- Drove enterprise releases and 26 billing conversions across millions of subscribers and nationwide retail locations. Improved a 10-year process, increasing testing-environment availability by 20%. Led system testing and UAT for acquired customers and aligned sprints to protect monthly release schedules. Managed SOX audit readiness and corrective actions. Oversaw functional, regression, and automation testing, setting the strategic vision for testing across the organization.
- Selected Contributions:
- Develop test cases from business, functional, and design requirements to ensure full coverage.
- Execute functional, regression, usability, integration, cross-browser, mobile, and backend testing.
- Query backend databases validate test data and support end-to-end verification.
- Manage 50+ monthly release projects, coordinating workflows, scheduling release items, executing tests, and leading Go/No-Go calls using measurable quality metrics.
- Document, track, and retest software defects to ensure timely and accurate remediation.
- Reduced machine processing load by 70K MIPS, cutting costs by $25.86 per MIPS, by leading the reengineering of legacy APIs to a Cassandra database.
- Elevated team performance by training developers on reverse APIs and accelerating onboarding through a SharePoint knowledge base and new-hire training materials.
- Partner with developers and business analysts to resolve issues quickly and maintain a cohesive, collaborative delivery environment.
- Automated the records-retrieval process, saving 780 hours and $53/hour in operational costs by analyzing workflows and defining requirements for the solution.
- Participate in project meetings and walkthroughs with stakeholders, project managers, and development teams.
- Earned multiple recognition awards for exceptional project management and leadership across complex billing conversions.
Education
Master of Science - Information System Management
Steven Institute of Technology
Hoboken, NJBachelor of Arts - Professional Arts
Empire State College
Hartsdale, NYAssociate of Arts - Computerized Office Administration
Westchester Business Institute
White Plains, NYSkills
- Center Code, Confluence, Chalk, Excel, JIRA, Smartsheet, SharePoint, Microsoft Project
- Project management
- Project planning
- Project scheduling
- Project planning and development
- Team collaboration
- Project tracking
- Relationship building
- Customer relations
- Stakeholder communications
- Risk management
- Work flow planning
- Cross-functional collaboration
- Project scope analysis
- Data review
- Presentations
- Performance improvements
- Compliance monitoring
- Root-cause analysis
- Software development lifecycles
- Change control processes
- Deliverable tracking
Accomplishments
Delivered Small Business Connect with RingCentral Voice, driving 5% activation increase in the first 60day
Certification
ISTBQ Certified Tester, Foundation Level (CTFL); Web Development & Business Programming (The Chubb Institute); Project Management Professional (PMP); Certified Scrum Master (CSM)
Timeline
Project Manager/ Quality & Delivery Lead
Charter Communication
01.2022 - Current
Quality Assurance Analyst, Member of Technical Staff
Verizon Wireless
01.2001 - 01.2019
Bachelor of Arts - Professional Arts
Empire State College
Associate of Arts - Computerized Office Administration
Westchester Business Institute
Master of Science - Information System Management
Steven Institute of Technology
Areas of Focus
- Agile Delivery & Scrum Leadership
- Backlog Grooming & Prioritization
- Cross-Functional Collaboration
- Data-Driven Tracking, Reporting & KPI Monitoring
- Customer Experience Optimization for Mobile Journeys
- Mobile Integration Project Delivery
- Roadmap Management & Release Planning
- Quality Assurance Partnership & UAT Support
- Risk, Issue & Dependency Management Strategy
- Stakeholder Engagement & Internal Customer Partnership
- SDLC & Methodologies (Agile, Waterfall, Hybrid)
- Process Standardization & Continuous Improvement