ADRIA TROTTER
Project Manager
Jamestown,NC
Summary
Dynamic Project Manager with a proven track record at Aetna, a CVS Health, excelling in project planning, risk management, and fostering stakeholder relationships. Achieved high customer satisfaction and quality compliance through strategic planning and effective communication. Skilled in data analysis and process development, ensuring projects align with organizational goals and exceed expectations.
Work History
Project Manager- Compliance & Process Improvement
Aetna, a CVS Health
06.2000 - 10.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Master of Arts - Adult Education And Training
03-2009
Bachelor of Science - Biology
08.1995 - 05.1999
Skills
- Project Management
- Project planning and development
- Project Scheduling
- Strategic Planning
- Work flow planning
- Risk Management
- Processes and procedures
- Data Analysis
- Internal Audits
- Training and education
- Process Development
- Document reviews
- Internal Auditing
- Compliance documentation
- SOP Writing
- Quality Management Processes
- Risk Assessment
Timeline
Project Manager- Compliance & Process Improvement - Aetna, a CVS Health
06.2000 - 10.2024
North Carolina A&T State University - Bachelor of Science, Biology
08.1995 - 05.1999
University of Phoenix - Master of Arts, Adult Education And Training
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