Faith Williams
Bowie,MD
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Organized front desk with experience in serving in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Aura Spa + Beauty Studio
Dc, DC
05.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
Server
The Highlight Room
LA, California
09.2021 - 02.2022
- Kept register accurate through correct billing, payment processing and cash management practices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Server
Chili's Bar And Grill
Bowie, MD
11.2019 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
Beauty, Cinema Makeup
Cinema Makeup School
City Of Los Angeles, CA09.2021
Esthetics
The Institute of Epidermal Sciences
Laurel, MD09.2020
Diploma -
St Vincent Pallotti Hs
Laurel05.2018
Skills
- Telephone Etiquette
- Positive Attitude and Energetic
- Greet Guests
- Front Desk Operations
- Greeting and Seating Clients
- Front Desk Reservations
- Setting Reservations
- Appointment Scheduling Software
- Critical Thinking
Timeline
Front Desk Receptionist
Aura Spa + Beauty Studio
05.2022 - 08.2022
Server
The Highlight Room
09.2021 - 02.2022
Server
Chili's Bar And Grill
11.2019 - 03.2020
Beauty, Cinema Makeup
Cinema Makeup School
Esthetics
The Institute of Epidermal Sciences
Diploma -
St Vincent Pallotti Hs
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