Faith Young
Orlando,FL
Summary
Experienced in providing detailed documentation, reporting and data tracking. Talent for handling various administrative needs and activities. History of elevating customer experiences, improving operations and increasing service quality and performance.
Overview
14
14
years of professional experience
Work History
Written Complaints Coordinator 1
CardWorks Servicing
Lake Mary, FL
07.2020 - Current
- Gather information to investigate the customer complaints
- Strong Written communication
- Received and responded to customer requests via letters, including FDIC, BBB and Attorney
- On the Job Trainer with new associates to assist in day to day cases and systems.
- Entered and maintained departmental records in company database.
- Work on the Newsletter Committee for the Quarterly newsletter
- Work on the weekly Management Communication, including weekly report to managers and employees
Inside Sales Representative
Hilton Hotels Worldwide
Orlando, FL
12.2019 - 06.2020
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Emphasized product features based on analysis of customers' needs.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Collected information on sales and service issues to coordinate team-wide resolutions.
Finance Manager
One Fat Frog
Orlando, Florida
07.2019 - 12.2019
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Created organizational structures to improve accounting and finance functions.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Increased revenue by assisting with operations management, sales and marketing efforts.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
- Drove industry-leading profit increase by transforming production process and aligning sales targets to meet dynamic industry conditions.
Funding Manager
Prancer Capital Corporation
Lake Mary, FL
11.2017 - 06.2019
- Evaluated transactions and reporting for adherence to applicable regulatory guidelines and data integrity.
- Investigated market changes and devised approaches to take advantage of emerging opportunities.
- Maintained close watch on financial and operational performance of different funds and made proactive adjustments to keep portfolios in conformance with plans.
- Consulted with potential investors to assess objectives and discuss optimal strategies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Personal Banker
Bank Of America
Winter Park, Florida
12.2009 - 11.2019
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Strong Business Banking by communicating with clients and management.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Top Sales Performer for 9 years with awards for being top 5% of sales in company
Education
High School Diploma -
Southside High School
Fort WayneNo Degree - Marketing
Purdue University
West Lafayette, INSkills
- Report Preparation and Analysis
- Regulatory Compliance
- Decision Making
- Coaching and Mentoring
- Complex Problem Solving
- Quality Assurance
- Research and Analysis
- Root Cause Analysis
- Verbal and Written Communication
Timeline
Written Complaints Coordinator 1
CardWorks Servicing
07.2020 - Current
Inside Sales Representative
Hilton Hotels Worldwide
12.2019 - 06.2020
Finance Manager
One Fat Frog
07.2019 - 12.2019
Funding Manager
Prancer Capital Corporation
11.2017 - 06.2019
Personal Banker
Bank Of America
12.2009 - 11.2019
High School Diploma -
Southside High School
No Degree - Marketing
Purdue University