Faith D. Mitchell
Newnan,GA
Summary
Over 25 years of supervising over 100 associates as a Quality Lead, Director of Security, and Front End Supervisor, driving the continuous improvement of safety, quality, while following SOPs, complying with cGMP's in manufacturing environment. Exceptional acumen in delivering outstanding customer service to clients, contractors, supervisors and peers.
Overview
13
13
years of professional experience
Work History
Owner/Operator Truck Driver
ZAZ Transportation LLC.
02.2023 - Current
- Managed day-to-day business operations.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Robot Operator
Kason Industries
01.2020 - 02.2023
- Ensured smooth transitions during production shifts by documenting daily activities related to robot operations and maintenance.
- Maintained organized work area by cleaning and removing hazards.
- Improved production efficiency by monitoring and adjusting robot performance to meet specifications.
- Made sure that products were produced on time and are of good quality.
- Analyzed trends in robot performance data to identify areas needing attention or upgrades leading to optimization of operational costs.
Front End Supervisor
Lowes Home Improvement
03.2017 - 01.2020
- Proactively addressed potential issues such as long lines or inadequate staffing levels by adjusting schedules or reallocating resources accordingly.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Boosted employee morale through recognition programs that rewarded outstanding performance and dedication to customer service excellence.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Led a team of 100+ cashiers and baggers, consistently exceeding company expectations for performance metrics.
- Monitored cash drawers in 11 checkout stations to verify adequate cash supply.
- Assisted in hiring new team members by participating in the interview process, providing input on candidate selection, and ensuring successful onboarding of new hires.
Quality Assurance Lead
Elite Foam Inc
04.2012 - 03.2017
- Verified product numbers on raw material at start-up and change-overs to ensure compliance with product specifications
- Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
- Performed internal audits to maintain operating procedure and regulatory standards compliance to include ISO14551/ISO 9001/ISO1348 guidelines
- Coached and motivated five-person QA team to develop competencies.
- Led root cause analysis efforts for major defects, preventing reoccurrence and improving overall product stability.
Education
GED -
Technical College System of Georgia
Atlanta, GA09.1995
Skills
- Professionalism and work ethic
- Safety Focused
- Quality Driven
- Continuous Improvement
- Leadership
- Process Development
- Analytical
Timeline
Owner/Operator Truck Driver
ZAZ Transportation LLC.
02.2023 - Current
Robot Operator
Kason Industries
01.2020 - 02.2023
Front End Supervisor
Lowes Home Improvement
03.2017 - 01.2020
Quality Assurance Lead
Elite Foam Inc
04.2012 - 03.2017
GED -
Technical College System of Georgia
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