Faiyaz Merchant
Houston,TX
Summary
Detail-oriented and experienced customer service professional seeking a position to utilize exceptional management and leadership skills to enhance customer loyalty and implement new sales initiatives. Expertise includes overseeing multi-unit operations, developing social media strategies, improving company productivity, and strengthening client relationships.
Overview
13
13
years of professional experience
Work History
Relationship Banker
Bank of America
02.2024 - Current
- Used all sales tools, including profiling customer needs through use of carious technologies and sales tools to ensure a consistent and valued customer experience.
- Provided transactional customer service, including but not limited to the following accepted and processed deposits, withdrawals, and payments and handled other over the counter and mail transactions
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions
- Cross sell banking products and services with ease by maintaining good customer relations and referring customers to the appropriate banking segment.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Monitor, evaluate, and present solutions to any potential banking office/ customer problems
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Personal Banker/Bank Teller
Woodforest National Bank
03.2023 - 02.2024
- Engaged with over 50 banking clients weekly, managing accounts, uncovering business opportunities, and promoting retail banking products tailored to client needs.
Surpassed sales targets by 120% through strategic consultative selling and fostering long-term client relationships.
Executed daily reconciliation of payments and meticulously maintained records of cash transactions, both incoming and outgoing.
Assisted new clients with opening checking and savings accounts, applying for mortgage loans, and reviewing their financial documentation and transactions.
Demonstrated proficiency in maintaining high-level security protocols.
Educated clients on banking products and financial services to enhance their understanding and decision-making.
Marketing Associate
Merchant Law LLC
03.2021 - 02.2023
- Promoted the company and developed strategies for future business growth.
- Demonstrated the capability to perform effectively under pressure and consistently meet or surpass deadlines.
- Engaged in individual consultations with attorneys to exchange feedback and insights.
- Assisted customers by understanding their needs and providing tailored support to benefit the business.
- Responded swiftly to phone calls, emails, and other forms of correspondence.
Store Manager
King of Ice
01.2012 - 01.2021
- Managed annual sales exceeding $500,000 and handled transactions from $50 to $20,000.
- Promoted online sales via Instagram (@Jaythejeweler1) with nearly 20,000 followers, driving engagement and acquiring new customers.
- Kept loyal customers informed about new inventory to boost sales.
- Supervised staff training and operations across various departments, including management, sales, development, administration, jewelry repair, casting, setting, merchandising, and accounting.
- Oversaw accounting functions, including accounts receivable and payable.
- Expanded the jewelry database with new items, improving product buying efficiency and optimizing supply chain methods.
- Designed and managed custom jewelry projects from inception to completion, including casting, setting, polishing, and finishing.
- Surpassed personal sales targets by implementing bonus structures and motivating a high-performance sales team.
- Maintained accurate client records.
Skills
- Proficient in English, Hindi, Urdu, and Gujarati
- Specialist in managing client relationships
- Implementing and incorporating technology solutions
- Establishing and nurturing connections
- Manager of operational activities and retail functions
- Creating and enhancing brand identity
- Specialist in customer support
- Guiding, coaching, and educating teams
- Planner and coordinator of strategic initiatives
- Facilitating agreements and deals
- Business-to-business sales
Timeline
Relationship Banker
Bank of America
02.2024 - Current
Personal Banker/Bank Teller
Woodforest National Bank
03.2023 - 02.2024
Marketing Associate
Merchant Law LLC
03.2021 - 02.2023
Store Manager
King of Ice
01.2012 - 01.2021
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