Faiyaz Mohammed
Chicago,IL
Summary
Dynamic professional with a proven track record in database management and exceptional customer service, honed at Teleperformance Global Private Ltd. Excelled in transforming raw data for machine learning applications and significantly improved customer service processes. Skilled in systems administration and interpersonal communication, consistently delivering results beyond employer expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service
Cozy Corner Resturant
2022.05 - Current
- Provided superior and individualized customer service.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Answered inquiries and provided superior customer service to clients.
- Provided excellent customer service through communication and interpersonal skills.
Volunteer
Chicago Food Depository
2021.03 - Current
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
Analyst
Teleperformance Global Private Ltd
2019.09 - 2020.08
- Transformed raw data to conform to assumptions of machine learning algorithm.
- Studied new technologies to support machine learning applications.
- Created customized applications to make critical predictions, automate reasoning and decisions and calculate optimization algorithms.
- Prototyped machine learning applications and quickly determined application viability.
Education
Master of Science - Management Information Systems
Lindsey Wilson College
Columbia, KY02.2023
Bachelor of Science - Computer Science
JNTUH
India09.2020
Skills
- Database Management
- Systems administration
- Effective customer service
- Ms Excel
- Quick Book
Certification
- Cisco IT essential Certified.
Languages
English
Professional Working
Hindi
Full Professional
Urdu
Full Professional
Spanish
Limited Working
Software
Ms Excel
Tableau
Vs code
Ms Office
Chat Gpt
Interests
Hiking,
Learning New Technologies,
Work out,
Volunteering.
Timeline
Customer Service
Cozy Corner Resturant
2022.05 - Current
Volunteer
Chicago Food Depository
2021.03 - Current
Analyst
Teleperformance Global Private Ltd
2019.09 - 2020.08
Master of Science - Management Information Systems
Lindsey Wilson College
Bachelor of Science - Computer Science
JNTUH
- Cisco IT essential Certified.
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