Faiza Abdillahi
Seattle,WA
Summary
Dedicated Data Scientist professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Laboratory and Teaching Assistant
Abu Dhabi University
2018.03 - 2022.02
- Collected and analyzed data from research experiments.
- Managed laboratory operational budget and inventory on monthly basis.
- Operated and calibrated Laboratory equipment such as Viscometer, TGA, DSC, ICP, and FT-IR.
- Assisted teachers with record keeping by updating attendance, grading, and uploading assignments and quizzes for a cohort of up to 80 students.
Chemical Engineering Intern
Al Mansoori Specialized Engineering
2018.05 - 2018.08
- Maintained all technical documentation, providing updates and addendums when required.
- Evaluated production activities and provided suggestions for quality improvements and cost control.
- Oversaw solution mixing, distillation, drying, and containment processes.
- Inspected reservoir porosity and gas and oil content.
- Modeled well life span and appropriate recovery enhancement methods.
Customer Service Team Leader
Abu Dhabi Distribution Company (ADCC)
2015.03 - 2018.02
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining the cause of the problem, and selecting the best solution to solve the problem.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Mentor and train a team of 60 Employees, on the use and importance of system tools, procedures, and effective communication with customers.
- Develop and employ new and modified procedures to reduce case handle time. This resulted in 20% reduction in overall case handle time.
- Led employee relations through effective communication, coaching, training, and development.
Customer Service Representative
Department Of Transport
2012.10 - 2014.05
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered a constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
Master of Science - Chemical Engineering: Focus On Data Science
06.2024
Relevant Coursework:
- Python
- Data Visualization
- Linux
Certificate -
07.2022
Relevant Coursework:
- Data Visualization
- SQL
- R-Programming
- Advanced Excel
Bachelor of Science - Chemical Engineering
07.2017
Relevant Coursework:
- C++
- MATLAB
- Aspen HYSYS,
High School Diploma -
07.2011
Skills
Soft Skills :
- Problem-solving
- Teamwork and collaboration
Attention to Detail - Leadership
- Communication
Technical Skills :
- Programming Languages: C++, MATLAB, Python, R-Programming
- Process Simulation Software: Aspen HYSYS
- Data Visualization: Tableau, R-Programming, Python
- Data Cleaning and manipulation: SQL, Python, R-Programming, Excel
Projects
1. I don't know name yet
2. I don't know name yet
3. I don't know name yet
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Chemical Engineering Intern - Al Mansoori Specialized Engineering
2018.05 - 2018.08
Laboratory and Teaching Assistant - Abu Dhabi University
2018.03 - 2022.02
Customer Service Team Leader - Abu Dhabi Distribution Company (ADCC)
2015.03 - 2018.02
Customer Service Representative - Department Of Transport
2012.10 - 2014.05
University of Washington - Master of Science, Chemical Engineering: Focus On Data Science
Google Data Analytics - Certificate,
Abu Dhabi University - Bachelor of Science, Chemical Engineering
Al Muntaha High School - High School Diploma,
Similar Profiles
Manal SalamiManal Salami
IELTS English Teacher at Abu Dhabi UniversityIELTS English Teacher at Abu Dhabi University
Rania Al DweikRania Al Dweik
Assistant Professor of Public Health at Abu Dhabi University, College of Health of Health and ScienceAssistant Professor of Public Health at Abu Dhabi University, College of Health of Health and Science
WASSIM Y. ALMAWIWASSIM Y. ALMAWI
Professor & Dean of Health Sciences at Abu Dhabi UniversityProfessor & Dean of Health Sciences at Abu Dhabi University