FAIZA ALI
Fremont,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Agency Instructional Aid at Palo Alto Unified School District
Pine Health
09.2024 - Current
- Applied behavior therapy techniques to elementary school kids and middle school kids who have learning disabilities
- Encouraged children to engage in behavior which is safe and beneficial
- Kept data for certain kids as needed
Associate
Trailer Proz
05.2020 - Current
- Provide customer service and respond to clients with any administrative requests
- Managed approximately 30 incoming calls, emails, and faxes from customers
- Increased sales by engaging with customers and suggestive selling
- Document sales by creating/updating customer profile records using folders and excel
- Managed financial transactions through quickbooks and excel spreadsheets
- Process payments by totaling all purchases made for parts, mechanical needs, and processing checks, credit cards, as well as debit cards
Business Owner
Facesbyfza
12.2023 - 07.2025
- Certified makeup artist by Hanifa Hashimi
- Design individual makeup looks for my various clients and accommodate accordingly to their requests
- Create estimates and pricing for various make-up packages
- Recommend different make-ups and styles to customers based on their desired look
Seasonal Research Assistant
Sacramento State University
08.2023 - 12.2023
- Conducted research to understand generational and cultural changes across generations with mothers
- Recruited participants in order to form a focus group
- Created a series of interview questions and then carefully interviewed participants
- Recorded the data and took field notes, the data was also transcribed through Adobe and analyzed through Dedoose
- Used Dedoose to form codes for the qualitative research data
- Created theme maps to clearly identify major themes and generational differences
- Created a Word Cloud using Dedoose to also display recurring concepts
- Presented a APA style paper of this research and its finding
- For Dr. Itzel Aceves-Azuara at Sacramento State University
Sales Associate
Ulta Beauty
05.2023 - 12.2023
- Demonstrated exceptional customer service skills by engaging with guests, identifying their unique needs, and offering personalized product recommendations.
- Efficiently processed sales transactions on the cash register, ensuring accurate scanning of products and precise calculation of purchases.
- Facilitated return transactions with professionalism and attention to detail, ensuring customer satisfaction.
- Actively participated in ongoing training, including daily digital training sessions, to enhance product knowledge and sales techniques.
- Promoted a secure shopping environment by delivering consistent guest service and maintaining vigilance against theft while on the sales floor.
Education
Masters - Healthcare Administration
University of Phoenix
11.2026
Bachelor of Arts - Psychology
California State University of Sacramento
12.2023
Skills
- Effective communication, customer support expertise
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Computer: Beginner in quickbooks, Excel, JASP, Adobe Premiere Pro Platform, Dedoose, Microsoft OS, Google OS
- Language: Hindi, Urdu, intermediate Spanish
Hobbies and Interests
Interests include professional powerlifting, certified makeup artist and photography.
Timeline
Agency Instructional Aid at Palo Alto Unified School District
Pine Health
09.2024 - Current
Business Owner
Facesbyfza
12.2023 - 07.2025
Seasonal Research Assistant
Sacramento State University
08.2023 - 12.2023
Sales Associate
Ulta Beauty
05.2023 - 12.2023
Associate
Trailer Proz
05.2020 - Current
Masters - Healthcare Administration
University of Phoenix
Bachelor of Arts - Psychology
California State University of Sacramento
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