Faiza Durrani
Levittown,PA
Summary
Professional with experience in overseeing operations and driving results. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong background in resource management, staff training, and performance optimization. Known for reliability and focus on achieving organizational goals.
Knowledgeable Desired Position with proven ability to oversee multiple locations and ensure efficient operations. Adept at driving operational improvements and fostering team productivity, resulting in enhanced performance and customer satisfaction. Demonstrated excellence in leadership and problem-solving, consistently maintaining high standards and achieving organizational goals.
Experienced with leading teams and managing large operational areas to achieve efficiency and productivity. Utilizes strong leadership and strategic planning skills to enhance team performance and streamline processes. Track record of fostering collaborative environment and driving operational success through effective communication and problem-solving.
Results-oriented professional with extensive expertise in managing multiple sites and optimizing operational processes. Renowned for fostering teamwork and driving results through effective communication and strategic planning. Reliable and adaptable, consistently meeting organizational goals with focus on continuous improvement and operational excellence.
Experienced production leader knowledgeable about Industry practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Area Supervisor
SugaringNyc Philadelphia
Philadelphia, NY
12.2021 - Current
- Led operational strategies to enhance service delivery and customer satisfaction.
- Streamlined staff training programs to improve efficiency and team performance.
- Developed marketing initiatives that increased brand awareness in local market.
- Implemented inventory management systems to optimize supply chain processes.
Director of Operations
Popeyes
Edison, NJ
07.2008 - 12.2021
- Oversaw all aspects of operations for a multi-location organization, including budgeting, staffing, and performance management
- Managed vendor relationships and negotiated contracts to optimize pricing and service levels
- Managed the recruitment, onboarding, training, and development of staff members at multiple locations
- Collaborated with marketing team on promotional campaigns that led to an increase in sales revenue by XX%
- Developed and implemented employee training programs to enhance skills and knowledge within the organization
- Conducted regular performance evaluations of staff members, providing feedback and coaching for professional development
Assistant Manager
7eleven
Queens, NY
11.2005 - 07.2008
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Analyzed sales trends to drive merchandising strategies and improve customer experience.
- Coordinated employee schedules to ensure adequate staffing during peak hours.
- Resolved customer complaints efficiently, enhancing satisfaction and loyalty.
- Conducted regular audits of store operations, identifying areas for improvement and implementing solutions.
- Developed training programs for new hires, streamlining onboarding processes and enhancing team performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associates
Garage Sale Retail Shop
Toronto , Ontario
02.2002 - 11.2004
- Provided exceptional customer service to enhance shopping experience and foster customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Developed product displays to effectively highlight promotions and increase sales visibility.
- Trained new staff on sales techniques, store policies, and effective customer interaction strategies.
- Implemented organized merchandising systems that improved product accessibility and enhanced overall store appearance.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels throughout interactions.
- Collaborated with team members to achieve sales goals through strategic upselling and cross-selling techniques.
- Analyzed sales trends to identify opportunities for product assortment adjustments and promotional strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High school diploma - undefined
Winston Churchill Collegiate Institute
Toronto, ON, CanadaSkills
Strong leadership, strategic thinking, and financial acumen, alongside excellent communication, problem-solving, and process improvement skills
Certification
ServSafe, esthetician license
Languages
Urdu - Fluent
Timeline
Area Supervisor
SugaringNyc Philadelphia
12.2021 - Current
Director of Operations
Popeyes
07.2008 - 12.2021
Assistant Manager
7eleven
11.2005 - 07.2008
Sales Associates
Garage Sale Retail Shop
02.2002 - 11.2004
High school diploma - undefined
Winston Churchill Collegiate Institute