Faiza Kamal
Naperville,Illinois
Summary
Front office coordinator bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Front Office Coordinator
HEARTLAND DENTAL
11.2021 - 08.2022
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Answer emails professionally and in a timely manner.
- Contact patients for reminders and recall appointments.
- Understand and communicate patient insurance coverage and verify insurance breakdowns and prepare route sheets.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Receptionist
GIVE ME A SMILE
02.2021 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrating organizational skill while performing typical tasks like answering phone, scheduling and dealing with our patient records.
- Responded to inquiries from callers seeking information. Resolved customer problems and complaints.
- Maintaining electronic record of patient interaction, preparing estimates and collecting /posting payments
- Ability to multitask and handle projects independently.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Dental Assistant/Receptionist
COMMUNITY MEDICAL AND DENTAL CARE
07.2020 - 10.2020
- Assisted dentist by performing four-handed dentistry and other chair-side duties.
- Serving as an infection control office, developing infection control protocol and preparing and sterilizing instruments and equipment
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Office Administrator
NANUET FAMILY DENTISTRY
10.2019 - 10.2020
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Present financial options for patient treatment plans
- Answer phone, manage incoming patient inquires, verify patient insurances, ensure co-pays and outstanding balance are collected
- Respond to patient, clinical and operational concerns timely and effectively.
DENTAL ASSISTANT
REFUAH HEALTH CENTER
01.2020 - 03.2020
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assist with extractions, crown preps, post and core, root canal and fillings.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
B.D.S (BACHELOR OF DENTAL SURGERY) -
BABU BANARSI DAS COLLEGE OF DENTAL SCIENCE (LUCKNOW, INDIA)
High school diploma -
TAKSHASHILA PUBLIC SCHOOL (SHAHJAHANPUR, INDIA)
Skills
- Strong communication skill
- Customer Service and customer relation
- Computer Proficiency in Microsoft Word,Microsoft Excel, Microsoft PowerPoint
- Problem-Solving Ability
- Multi-Line Telephone Operation
- Medical Terminology Knowledge
- Calm and Professional Under Pressure
- Typing Proficiency
- Schedule Mastery and Managing Multiple Tasks
- Administrative and Office Support
- Active Listening and Conflict Resolution
Language Competencies
- English- fluent speaking and understanding
- Hindi- native language
- Urdu- native language
- Arabic- fluent reading, beginner speaking and writing
References
- Nanuet family dentistry, Aiman Aman (Dental coordinator), 845.671.8388
- Community medical and dental care, Dr Andrea Pucci (General dentist), (914)329-2668
Languages
English
Full Professional
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Front Office Coordinator
HEARTLAND DENTAL
11.2021 - 08.2022
Receptionist
GIVE ME A SMILE
02.2021 - 11.2021
Dental Assistant/Receptionist
COMMUNITY MEDICAL AND DENTAL CARE
07.2020 - 10.2020
DENTAL ASSISTANT
REFUAH HEALTH CENTER
01.2020 - 03.2020
Office Administrator
NANUET FAMILY DENTISTRY
10.2019 - 10.2020
B.D.S (BACHELOR OF DENTAL SURGERY) -
BABU BANARSI DAS COLLEGE OF DENTAL SCIENCE (LUCKNOW, INDIA)
High school diploma -
TAKSHASHILA PUBLIC SCHOOL (SHAHJAHANPUR, INDIA)
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