Lauren Gonzalez-Zak
Chicago,IL
Summary
Driven and versatile professional offering several years of experience within customer service and staff support roles. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments. Seeking a position that promotes both professional and personal growth while promoting a positive work environment.
Overview
4
4
years of professional experience
Work History
Front Office Coordinator
Premier Physical Therapy
04.2021 - Current
- Ensure front desk tasks are taken care of in a timely manner while maintaining clean, organized and welcoming reception area to create positive atmosphere.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Assisted in the implementation of electronic health records systems for increased efficiency and accuracy in recordkeeping.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
Executive Assistant
Estelle Skin Care And Spa Institute
12.2019 - 03.2021
- Provided support and clerical assistance for all functions of the campus.
- Assisted in the creation of various reports for the Financial Aid and Academic Affairs department related to academic student services.
- Organized filing system and assisted in on-boarding new students.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Education
Bachelor of Arts - Communication, Media & Theatre
Northeastern Illinois University
Chicago12.2015
Skills
- Strong communication
- Strong attention to detail
- Strong problem solver
- Strong writing skills
- Time management
- Advanced MS Office Suite
- Data organization
- Records management
- Conflict resolution
- Relationship development
Timeline
Front Office Coordinator
Premier Physical Therapy
04.2021 - Current
Executive Assistant
Estelle Skin Care And Spa Institute
12.2019 - 03.2021
Bachelor of Arts - Communication, Media & Theatre
Northeastern Illinois University