Jaden Gadsden
Senoia,GA
Summary
Service-oriented front office coordinator trained in reception, leadership and successful at proactive multitasking. Knowledgeable about office procedures and multi-line phone systems with a commitment to individualized client services. Eager to bring passion and ambition to a position.
Overview
4
4
years of professional experience
Work History
Front Office Coordinator
Dentistry for Children
Peachtree City, GA
05.2024 - Current
- Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions.
- Provided administrative support such as filing patient charts, ordering office supplies, and updating patient information in the database.
- Answered incoming calls from patients regarding insurance coverage or billing inquiries.
- Prepared monthly reports on patient visits, cancellations, no-shows, and other data related to front office operations.
- Entered new patient demographics into computer system for medical record keeping purposes.
- Set up appointment times and handled canceled appointments.
- Verified, updated and entered patient information into system.
- Took customer payments and billed insurance companies for remaining balance.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
Customer Experience Manager
Five Below
Peachtree City, GA
09.2021 - 05.2024
- Collaborated with other management members to ensure efficient work practices.
- Coordinated with other management members to devise and develop scheduling and delegating daily tasks.
- Guide subordinates and encourage employees to finish tasks in a timely manner.
- Managed inventory throughout the entire store.
- Kept track of sales and tasks through the use of Microsoft Office.
- Handled any monetary issues.
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Increased employee retention through effective training and mentorship programs.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
Support Lead
Five Below
Peachtree City, GA
09.2021 - 05.2024
- Improved customer satisfaction by addressing and resolving support issues on time.
- Streamlined support processes for increased efficiency and better response times.
- Assisted higher management with inventory, shipment, customer issues, monetary issues and more.
- Delegated tasks to subordinates.
Cashier
Five Below
Peachtree City, GA
09.2021 - 05.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in-store.
Cashier/Usher
NCG Cinemas
Sharpsburg, GA
03.2021 - 09.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a clean theater environment for customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Sales Associate
Walmart
Peachtree City, GA
12.2020 - 03.2021
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Assisted customers in the fitting room area.
- Assisted customers with inquiries over the phone and transferred them to the correct department if needed.
- Maintained a clean and positive store environment for customers.
Education
Education
Western Governors University
Salt Lake City, UT12-2027
High School Diploma -
Mcintosh High School
Peachtree City, GA05-2022
Skills
- Filing
- Departmental support
- Call Routing
- Appointment confirmation
- Meeting Scheduling
- Front Office Management
- Customer Acquisition
- Data Analytics
- Procedure writing
- Account Management
- Strong verbal and written communication
- Attention to detail
- Great adaptability and flexibility
- Strong leadership
- Proficient time management
- Ability to handle sensitive or confidential information
- Proficient with Microsoft platforms such as Word, Excel, PowerPoint, and Teams
- Ability to multitask
- Ability to learn quickly
- Critical thinking
- High concentration
- Ability to understand basic software
References
References available upon request.
Timeline
Front Office Coordinator
Dentistry for Children
05.2024 - Current
Customer Experience Manager
Five Below
09.2021 - 05.2024
Support Lead
Five Below
09.2021 - 05.2024
Cashier
Five Below
09.2021 - 05.2024
Cashier/Usher
NCG Cinemas
03.2021 - 09.2021
Sales Associate
Walmart
12.2020 - 03.2021
Education
Western Governors University
High School Diploma -
Mcintosh High School
Similar Profiles
Mary Anna McGintyMary Anna McGinty
Intern at Dentistry For ChildrenIntern at Dentistry For Children
Nara Choi D.D.SNara Choi D.D.S
Dentist at Dentistry For ChildrenDentist at Dentistry For Children
Michelle SotoMichelle Soto
Administrator at Dentistry for ChildrenAdministrator at Dentistry for Children