Summary
Work History
Education
Skills
Timeline
Generic

Faizan Ahmed

Morton Grove,IL

Summary

I have a decent amount of experience from my previous semester at Oakton College and surely learned many new things that had a great impact on my major, computer science. Working as an IT Lab Aid/Media Services support assistant was something that I liked most out of all the jobs that I have done before. But I would like to explore more by applying for this job and continuing my learning as a student employee. I believe this job will boost my major understanding and also be a great opportunity for my future to be better. I will provide my full experience and knowledge and give my best if I am accepted.

Work History

IT and Media Services Help Desk Assistance

Oakton College
04.2023 - 08.2023
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • I walked individuals through basic troubleshooting tasks.
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Assisted with updating technical support best practices for use by team.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Imaging systems, booting computers, fixing projectors, waiting on patrons at counters and taking calls, taking messages and service requests, providing technical assistance to all users utilizing Oakton’s technology resources, and providing in-person cross-campus technology support

Education

Associate of Arts - Computer Science

Oakton Community College
Des Plaines, IL
08.2023

Skills

  • Help Desk Support
  • Application Support
  • Hardware Components
  • Remote System Analysis
  • Switches and Routers
  • Software and Hardware Issues
  • Computer Workstation Setup

Timeline

IT and Media Services Help Desk Assistance

Oakton College
04.2023 - 08.2023

Associate of Arts - Computer Science

Oakton Community College
Faizan Ahmed