Open To Work
Faizan Mirza
South San Francisco
Summary
Senior IT leader with extensive experience in driving digital transformation and technology strategies in healthcare and life sciences. Demonstrated success in enhancing commercial operations through scalable, compliant solutions, while optimizing performance metrics and team productivity across various platforms.
Overview
16
16
years of professional experience
Work History
Associate Director Business Technology Solutions
AbbVie Company
South San Francisco
01.2018 - Current
- Key leader in driving technology transformation within a highly collaborative and inclusive team.
- Manage large complex technology programs and execution of the commercial roadmap and objectives.
- Developed and managed data governance framework across commercial organization to ensure integrity and efficient use of trustworthy data (i.e. sales, customer, roster, CRM, contract, marketing and market access programs).
- Managed diverse talent, including in-house technical teams, contract workers, and partnerships with top-tier software development companies to deliver innovative solutions aligned with AbbVie's business technology and innovation objectives.
- Standardized delivery processes across multiple platforms, leveraging agile methodologies and modern delivery tools for efficiency, transparency, and continuous improvement.
- Focused on setting and tracking performance metrics to measure delivery success, quality, and team productivity.
- Partner with Sales Operations and Sales execution leadership to evaluate the business requirements for management and reporting solutions to deliver accurate and timely reports and dashboards for Executive Management, Commercial Leadership team, field sales, medical affairs and market access teams.
- Evaluate business processes, anticipating requirements, uncovering areas for improvement, developing, and implementing solutions.
- Leading ongoing reviews of business processes and developing optimization strategies.
- Performing requirements analysis, Plan, organize and effectively communicate insights and work with cross-functional team members and management.
- Manage project release timelines by coordinating with internal stakeholders as well as with vendors/implementation partners.
- Design, implement and manage framework and organization for documenting and managing requirements, design docs, test plans, deployment and training plans and ensure that the development process is consistently followed.
- Develop and manage implementation to oversee vendors providing commercial information solutions.
- Expert with all existing Sales/Commercial/Medical operational reports, dashboards, and work with Sales/Commercial/Medical team to develop and launch new reports and dashboards.
- Identified expectations for commercial information from internal stakeholders and consistently delivered on those expectations.
- Ensure daily service activities, system enhancement requests, technical support and licensing are managed with timely responses and within defined SLAs (Service Level Agreements).
Sr Business Analyst
Gilead Sciences
Foster City, CA
09.2015 - 12.2017
- Functional expert on the Veeva/Salesforce platform and other commercial applications.
- Lead requirements gathering efforts (Business Process/Functional and Technical Specifications) for the CRM application.
- Play an active role in the entire SDLC - requirements gathering, design, development, testing, deployment, and operations support.
- Implemented changes and updates to commercial and medical applications, including application configuration, new functionality, and reports and dashboards to enhance user experience.
- Author and validate test plans, prepare test scripts, perform tests, and analyze results.
- Developed and delivered structured guidance, best practices, standards, and training for end user support on systems and business processes, improving overall user competency.
- Coordinated with commercial and sales operations to create and manage reports for CRM administration.
- Serve as the system administrator for CRM and be responsible for post-production end-user support.
- Conduct Go-Live and rollout activities, including the development plan, email campaigns and other communications.
- Administered existing sales/commercial/medical operational reports and dashboards, collaborating with teams to develop and launch new reports and dashboards that meet evolving business needs.
- Impact assessment for all new releases (Veeva CRM,Vault and Salesforce).
Project Leader
Eli Lilly and Company
Indianapolis, IN
10.2010 - 09.2015
- Support and enhancements over 18000 users on various environments globally.
- Administered client's Salesforce.com Veeva instance by configuring and maintaining user security settings in compliance with organizational policies.
- Enhanced APEX classes, triggers, Visualforce pages, and controllers to improve functionality and user experience in Salesforce.
- Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, permission sets, list view rights.
- Managed stewardship policies, procedures, and governance to keep CRM applications aligned with business requirements and ensure system integrity.
- This includes but is not limited to stewardship of the US CRM application and related data. (Health care customers, sales data, alignment data, and product data).
- Integrated Salesforce.com with SAP for order and distribution management.
- Perform assessments and developed joint recommendations on technical decisions and key architecture (such as web solution or technical architectures and system landscapes) by collaborating with vendors, project team members and key subject matter experts.
- Collaborate effectively with peer architects to solve complex problems spanning their respective areas.
- Resolves technological disagreement with informed, rational debate.
- Developed solutions aligning with corporate initiatives and IT strategy, enhancing overall system performance.
- Oversaw the functional areas of data management, user account creation and maintenance, contacts, leads, campaigns, opportunities, quotes, dashboards, and reports within Salesforce.com/Veeva.
- Interacted with various functional users, developers, release engineers and project managers to get updates and resolve defects.
- Managed enhancements, change requests, testing, and approvals.
- Assisted with the implementation and post-implementation support.
- Delivered comprehensive training, presentations, tutoring, and created training documentation.
- Extraction of reports such as Transfer of Value (TOV) and Health Care Professional (HCP) using Apex Data Loader.
- Created the Monthly Matrix Report (MSR).
- Conducted training sessions for District Sales Managers on reporting tools such as VInsights and Business Reporting Tool (BRT).
- Designed and organized reports and report folders to enable managers to effectively utilize Salesforce.com as a sales tool, tailoring configurations for diverse user profiles based on organizational needs.
Education
Associate Director Business Technology and Innovation - Mechanical Engineering
Jawaharlal Nehru Technological University
Hyderabad, IndiaHigh School Diploma -
All Saint's High School
Hyderabad, IndiaSkills
- Omni-Channel
- CRM platforms
- Next Best Action
- Performance metrics
- Problem solving
- Business process optimization
- Data analytics
- Reporting and KPI tracking
- Augmented analytics and dashboards
- Tableau
- Healthcare technology integration
- AWS services
- Cloud platforms and infrastructure
- Data security frameworks
- System integration
- Master data management
- ERP integration
- Identity governance solutions
- Vendor and third-party management
- Regulatory compliance understanding
- AI automation tools
- SDLC and agile delivery methods
- Tableau
Personal Information
Title: Associate Director Business Technology and Innovation
Timeline
Associate Director Business Technology Solutions
AbbVie Company
01.2018 - Current
Sr Business Analyst
Gilead Sciences
09.2015 - 12.2017
Project Leader
Eli Lilly and Company
10.2010 - 09.2015
Associate Director Business Technology and Innovation - Mechanical Engineering
Jawaharlal Nehru Technological University
High School Diploma -
All Saint's High School