Tatyana Williams

• Facilitated communication and collaboration between departments to help business function smoothly.
• Worked with individuals to help understand and solve tax issues.
• Built and maintained relationships with clients to provide ongoing support.

• Collaborated with team leads to ascertain product details.
• Researched and identified best-fit product for customer.
• Supported the development of the company products.

• Gather information from claimants to complete questionnaires.
• Contact claimants via phone, email or mail.
• Update claimants information as well as upload their questionnaire into the system

Video chat with potential customers to sell company products.

• Assist customers with paying their bill.
• Investigated and resolved customer inquiries and complaints quickly.
• Tracked customer service cases and updated service software with customer information.