Falak Gajjar
Hillsborough,NJ
Summary
Dedicated professional pursuing Masters of Business/Health Administration Dual Degree Program as well as hands-on experience in patient care coordination, administrative management, and clinical workflow optimization. Repeated success in streamlining patient flow, scheduling, and resource allocation to ensure timely delivery of critical treatments within radiology and symptom care departments. Well-versed in devising and implementing operational policies, procedures, and quality standards in compliance with healthcare regulations. Highly skilled in facilitating staff training and development programs to improve operational capabilities and patient care outcomes. Ability to manage multiple priorities in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Care Coordinator II – Department of Symptom Care
Memorial Sloan Kettering Cancer Center
10.2023 - 09.2025
- Managed uninterrupted delivery of lifesaving treatments by collaborating with chemotherapy and radiology units to obtain urgent medical resources.
- Elevated patient satisfaction level and optimize care flow by supporting nurse practitioners and RNs in clinical settings.
- Educated patients and caregivers on symptom self-management strategies.
- Facilitated case discussions/huddles focused on symptom care.
- Tracked adherence to symptom control prescriptions and recommendations.
- Collected data on symptom metrics and report to management.
- Monitored scheduling and coordination of 200+ imaging appointments weekly across MSK facilities to elevate service precision.
- Ensured operational excellence by mentoring five new employees with expertise in imaging procedures and software systems.
- Raised cross-departmental efficiency by 10%; updated workflows including neurology, breast, and general radiology imaging.
- Delivered 100% accuracy in diagnostic imaging transmission using RIS, PACS, and LifeImage systems.
- Maximized service quality by evaluating patient care metrics and identifying opportunities for improvement.
- Reduced wait times and strengthened continuity of care by overseeing emergency transport logistics and patient documentation.
Care Coordinator II – Department of Radiology
Memorial Sloan Kettering Cancer Center
08.2022 - 10.2023
- Mentored new personnel in imaging protocols and software applications, elevating team competency and overall performance standards.
- Streamlined interdepartmental workflows between breast imaging, neurology imaging, and other radiology units, improving operational efficiency and communication.
- Oversaw scheduling and accommodation of patient imaging requests across multiple MSK sites.
- Served as primary contact for patients referred to radiology; provided guidance on procedures, preparation instructions.
- Achieved 100% accuracy in patient records by utilizing LifeImage, RIS, and PACS to manage and transmit diagnostic imaging.
- Enhanced patient satisfaction and care continuity by executing structured follow-up protocols.
Care Coordinator I
Memorial Sloan Kettering Cancer Center
01.2022 - 08.2022
- Standardized best practices and enhanced team performance by training and integrating three newly hired staff members.
- Facilitated communication among patients, care team members, and external service providers.
- Identified gaps/risks in patient care and intervene and refer to resources.
- Participated in quality improvement initiatives, care coordination meetings, and case reviews.
- Educated patients and families on available resources, services, and care plans to promote engagement and adherence.
- Ensured uninterrupted support for 100+ daily lab orders by streamlining blood draw operations and maintaining adherence to safety and compliance standards.
- Decreased processing errors by 15% and expedited turnaround time via optimization of laboratory order handling within CIS.
- Increased appointment efficiency by 10% and elevated patient satisfaction ratings via refinement of scheduling protocols.
Care Coordinator I – Intern
Memorial Sloan Kettering Cancer Center
06.2021 - 09.2021
- Processed daily intake for 30–40 patients with precision, maintaining accuracy in documentation and insurance validation.
- Facilitated care coordinators in assessing patient needs and developing individualized care plans.
- Observed and learned about care coordination practices, health systems navigation, and patient advocacy.
- Contributed to quality improvement initiatives and assisted with reporting metrics.
- Upheld 100% accuracy in health information system data by validating pharmacy and insurance information for assigned patients.
- Raised patient throughput in collaboration with radiation oncology, cutting scheduling delays by 10%.
Education
Masters of Business/Health Administration Dual Degree Program -
University of Scranton
Scranton12.2026
Bachelor of Science - Health Sciences, Minor in Health Administration
Rider University
Lawrenceville05.2022
Skills
- Emergency Transport Management
- Strategic Planning & Analysis
- Insurance Verification
- Patient Registration
- Regulatory Compliance (HIPAA)
- Documentation & Reporting
- Team Leadership & Collaboration
- Healthcare IT & EHR Management
- Patient Education & Engagement
- Effective Problem Resolution
- Project Management
- Clinical Excellence
- Multimodality Imaging Management: CT, MRI, PET, Ultrasound, X-Ray
- Clinical Information Systems: CIS, HIS, RIS, PACS, LifeImage
- Electronic Health Records: EHR
Awards
Earned Dean’s List recognition (Spring 2021) from Dr. Kelly Bidle, PhD, Dean of the College of Liberal Arts and Sciences at Rider University, for demonstrating outstanding academic excellence.
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsAffiliations
Junior Class of 2022 Vice President in the Student Government Association. September 2020 – May 2021
Additional Experience
Physical Therapist Assistant | Healing Hands Physical Therapy, Somerset, September — December 2020
Timeline
Care Coordinator II – Department of Symptom Care
Memorial Sloan Kettering Cancer Center
10.2023 - 09.2025
Care Coordinator II – Department of Radiology
Memorial Sloan Kettering Cancer Center
08.2022 - 10.2023
Care Coordinator I
Memorial Sloan Kettering Cancer Center
01.2022 - 08.2022
Care Coordinator I – Intern
Memorial Sloan Kettering Cancer Center
06.2021 - 09.2021
Masters of Business/Health Administration Dual Degree Program -
University of Scranton
Bachelor of Science - Health Sciences, Minor in Health Administration
Rider University