Falana Daniel
Customer Service
Las Vegas,United States
Overview
13
13
years of professional experience
Work History
Licensed Cosmetologist
Falana's Fabulous Touch Salon
Antioch, CA
01.2010 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered phone calls and emails to schedule client appointments.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Demonstrated high level of customer service to increase retention and satisfaction.
Dispatcher
Allied Universal Security Services
Alameda, CA
04.2014 - 06.2016
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Scheduled deliveries and pickups according to customer needs.
- Utilized customer feedback to improve customer service.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Education
Nursing Assistance
Contra Costa College
San Pablo, CA09.2012
Skills
- Detailed Evaluations
- Call Controlling
- Good Listening Skills
- Customer Support
- High-Volume Environments
- Information Updates
- Directing Calls
Timeline
Dispatcher
Allied Universal Security Services
04.2014 - 06.2016
Licensed Cosmetologist
Falana's Fabulous Touch Salon
01.2010 - Current
Nursing Assistance
Contra Costa College