Overview
Work History
Education
Skills
Timeline
Generic

Falana Daniel

Customer Service
Las Vegas,United States

Overview

13
13
years of professional experience

Work History

Licensed Cosmetologist

Falana's Fabulous Touch Salon
01.2010 - Current
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Answered phone calls and emails to schedule client appointments.
  • Educated clients on proper skin care techniques and ideal products suitable to needs.
  • Demonstrated high level of customer service to increase retention and satisfaction.

Dispatcher

Allied Universal Security Services
04.2014 - 06.2016
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized customer feedback to improve customer service.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Education

Nursing Assistance

Contra Costa College
San Pablo, CA
09.2012

Skills

  • Detailed Evaluations
  • Call Controlling
  • Good Listening Skills
  • Customer Support
  • High-Volume Environments
  • Information Updates
  • Directing Calls

Timeline

Dispatcher

Allied Universal Security Services
04.2014 - 06.2016

Licensed Cosmetologist

Falana's Fabulous Touch Salon
01.2010 - Current

Nursing Assistance

Contra Costa College

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