Falana Givens
Lafayette,LA
Summary
Dependable professional known for being committed to providing enjoyable transportation for passengers. Determined Bus Operator boasting a great driving record, consistent job attendance, and a great work ethic.
Observant bus operator proudly offering several years' experience promoting effective communication with passengers, dispatchers and other stakeholders. Proactive worker known for helping passengers with baggage and wheelchairs. Knowledgeable in bus inspections and highly dedicated.
Safety-conscious Bus Operator with a career providing passenger assistance, communicating effectively with dispatch and reporting activities that appear suspicious. Bilingual individual committed to safe travel and transport. Ready to tackle new challenges with a terrific company.
Skilled at optimizing shuttle routes for maximum customer satisfaction, fuel efficiency and time savings. Excellent interpersonal, communication and problem-solving abilities.
Dedicated to developing long-lasting passenger relationships by providing speedy and friendly service every day. Good interpersonal skills with a superior work ethic and extensive experience in multi-passenger vehicle operations.
Hardworking transportation professional knowledgeable about area roads and gps mapping software. Valid license with a clear safety record. Adept at assisting senior citizens and disabled passengers with all mobility needs.
Reliable Bus Operator recognized for high productivity and efficiency in task completion. Possess specialized skills in route navigation, passenger safety, and vehicle maintenance management. Excel using communication, problem-solving, and time management to enhance passenger experience and operational effectiveness.
Overview
18
18
years of professional experience
Work History
Bus Operator
East Baton Rouge School System
Baton Rouge, LA
10.2011 - Current
- Provided safe and reliable transportation for passengers to their destinations.
- Maintained the cleanliness of buses, including sweeping, mopping, scrubbing and vacuuming interior surfaces.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Adhered to set schedules while operating buses safely along assigned routes.
- Reported any mechanical issues or passenger disturbances to supervisors immediately.
- Communicated route information to passengers during trips as needed.
- Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
- Monitored traffic conditions along assigned routes and adjusted speed accordingly.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Followed established protocols for dealing with disruptive passengers or other incidents aboard buses.
- Recorded accurate mileage logs for each shift worked in accordance with company policies.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
- Inspected interior of bus after each trip for any lost items left behind by passengers.
- Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
- Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
- Issued verbal warnings or citations when necessary in cases of fare evasion or other violations of bus policies.
- Notified dispatch personnel whenever a scheduled stop is missed due to traffic congestion or other unforeseen circumstances.
- Stayed up to date with local roads, traffic patterns and speed limits.
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
- Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location, and passenger symptoms.
- Planned efficient routes and adjusted plans using GPS software and local road knowledge.
- Kept bus orderly with strong control over passenger behaviors.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
Dispatcher II/Senior Customer Service Specialist
RICHARDS DISPOSAL
Baton Rouge, LA
05.2018 - 08.2023
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Prepared weekly performance reviews for drivers based on their adherence to company standards.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Developed strategies for improving efficiency within the dispatch department.
- Participated in team meetings discussing changes in procedures or processes.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored changes in delivery schedule and communicated changes to customers.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Identified locations and needs of callers to accurately send assistance.
- Managed daily delivery and work schedules to maximize coverage.
- Tracked changes in computer system to keep records current and accurate.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Investigated and resolved customer and vendor issues to retain business.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Recorded results of service calls to create report summaries for senior management.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Documented services performed, operations information, and dispatch details in system.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Addressed questions, problems or requests for service or equipment.
- Received or prepared work orders.
- Advised personnel about accidents, weather conditions or other hazards.
- Recorded and maintained files or records of customer requests, work or services performed.
- Relayed work orders, messages or information using telephones or two-way radios.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Arranged for repairs to restore service and schedules.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Worked with routing specialists, route managers and service department to optimize routes.
Teller
Neighbors Credit Union
Baton Rouge, Louisiana
05.2006 - 11.2009
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Reported any operational issues or system problems that occurred during shift promptly.
- Followed up on requests from customers in a timely manner.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Directed specific questions to appropriate branch personnel.
- Opened new checking, savings and lines of credit for customer accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Education
Cosmetology - Hairstyling
Vanguard College of Cosmetology A Paul Mitchell Partner School
Baton Rouge, LA05-2012
High School Diploma -
God’s Way Christian Academy
Baton Rouge, Louisiana05-2003
Some College (No Degree) - Criminal Justice
Baton Rouge Community College
Baton Rouge, LASkills
- Fuel logs
- Safe Driving Practices
- Accurate Recordkeeping
- Fare collections
- Safe driving skills
- Valid [State] license
- GPS Applications
- Bus inspections
- Emergency Procedures
- Clean Driving Record
- Route Navigation
- Incident Reporting
Timeline
Dispatcher II/Senior Customer Service Specialist
RICHARDS DISPOSAL
05.2018 - 08.2023
Bus Operator
East Baton Rouge School System
10.2011 - Current
Teller
Neighbors Credit Union
05.2006 - 11.2009
Cosmetology - Hairstyling
Vanguard College of Cosmetology A Paul Mitchell Partner School
High School Diploma -
God’s Way Christian Academy
Some College (No Degree) - Criminal Justice
Baton Rouge Community College