FALGUNI PANCHAL
FAIR LAWN,New Jersey
Summary
As a Field Application Specialist for QuidelOrtho, responsible for installing and validating lab equipment and for training the customers in the operation of the equipment. Worked in High volume testing environment for over 12 years of experience in the laboratory including supervisory experience. ASCP certified, diligent, and focused on the timely, quality completion of all lab procedures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Application Specialist
QuidelOrtho
01.2011 - Current
- Customer Retention: Maximize customer retention rates by ensuring customer satisfaction, executing pre-defined customer touch point/call plan, leading customer training (on-site, as needed), anticipating and defending against competitive threats, and leveraging strategic selling framework
- Menu Expansion: Proactively team with AAM & SAE to identify and close menu expansion opportunities
- Strategic Planning: Team with AAM & SAE to align on and execute strategic plans that prioritize, retain, and expand current CL and TM accounts.
- Product Implementation (Test of Record): Drive efficient implementation of new products through deep product knowledge and execution of optimal, standardized Ortho processes; trained in CL, Automation, and TM
- Customer Support: Participate in troubleshooting and re-training to address customer issues, as necessary; work with internal QuidelOrtho resources and customers to ensure timely resolution of issues
- Consulting and Troubleshooting: Optimize customer laboratory configuration and operation through proactive consulting and troubleshooting customer touchpoints
- Cross-Team Coordination: Collaborate with AAM to retain and expand menu; teams with SAEs to execute SAE-led IDN strategy, as applicable
- Forecasting and Reporting: Provide timely and accurate updates on lab activity, account updates, and other reports via CRM system; collaborate with Marketing to identify opportunities for equipment placement in CRM environment
- Perform other work-related duties as assigned.
Medical Laboratory Scientist III
Hackensack Meridian Health
09.2019 - 01.2021
- As a lead technologist ensure the lab follows all accredited regulations.
- Guide the process of root cause analysis to identify, track, and resolve adverse events including the development, execution, and monitoring of corrective action plans.
- Manages all necessary routine leadership duties such as assigning work areas, scheduling staff breaks, and managing staff.
- Contact vendors for any instrument problems and resolve them ASAP or guide alternative strategies.
- Accurately performs all special coagulation procedures such as all factor testing, ATIII, Plasminogen, LMW and UFH, VWF antigens, Ristocetin Cofactors, Platelet aggregations, LA Profile, Protein C & S, Hgb Electrophoresis, Serum and Urine Protein Electrophoresis, Immunofixation, Oligoclonal bands, and Heparin Induced Platelet Antibodies.
- Performs and interprets Fluorescent testing for ANA titers, AMA, Smooth Muscle, and all Elisa testing.
- Maintain and run analyzers like Quanta lyser-160 and DSX 2000 for Elisa testing, Spife 3000 for electrophoresis, and Cronolog 700 for Platelet aggregation procedures.
- Consult pathologists and physicians
Medical Laboratory Scientist II
Holy Name Hospital
11.2018 - 07.2020
- Perform stat CBC, manual differential, KBK, Rapid malaria, ESR tests, and other complex procedures such as Body fluid analysis and differential.
- Maintain and run analyzers like Cell DYN Sapphire, Cell-DYN Ruby, ACL TOP for coagulation, Clinitec Atlas, and UF1000i for urine microscopic differential.
- Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
- Performed pre-analytical, analytical and post-analytical processing procedures.
- Oversaw shipment and reception of laboratory specimens, verifying proper safety precautions and handling methods.
Medical Laboratory Scientist II
HackensackUMC
04.2015 - 09.2019
- Perform stat procedures of CBC, Coagulation, Manual Differential, Body Fluid cell counts, and Diff. ESR, KBK, Chemistry, Thyroid testing, Drug testing, Urine analysis, and many complex procedures.
- Interpret and correlate test results with the patient's diagnosis. Document all quality control procedures performed and document corrective action when QC is out of range.
- Maintain and run analyzers like DXH 800, Star 1, Cellavision, PFA 100, Verify NOW, TEG, Vitros 4600, Architect, AIA 360, Clinitek Novus and Clinitek Status etc.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Tested specimens and blood products in accordance with CAP, CLIA and standard operating procedures.
Medical Laboratory Scientist II
HackensackUMC
09.2012 - 04.2015
- Perform blood typing and Antibody screening on blood specimens.
- Perform testing for blood group antigens, compatibility, and antibody identification.
- Maintained Neo and Echo analyzers and troubleshooted problems.
- Ensure test result validity before recording/reporting results. Consult physicians.
Education
Master of Science - Health Informatics
Rutgers, The State University of New Jersey
Newark, NJ04.2023
Bachelor of Science - Medical Laboratory Science
Rutgers, The State University of New Jersey
Newark, NJ05.2012
Bachelor of Science - Microbiology
Sardar Patel University
Gujarat, India06.2006
Skills
- Diagnostic equipment expertise
- Data and statistical analysis
- Lab equipment maintenance
- Exceptional communication skills
- MS Windows proficient
- Strategic sales knowledge
- Salesforce and Concur expertise
- Vitros Verifier expertise
Certification
- American Society of Clinical Pathologists Certified
- NY State Licensed Medical Laboratory Scientist - [December 2023-December 2016]
Timeline
Medical Laboratory Scientist III
Hackensack Meridian Health
09.2019 - 01.2021
Medical Laboratory Scientist II
Holy Name Hospital
11.2018 - 07.2020
Medical Laboratory Scientist II
HackensackUMC
04.2015 - 09.2019
Medical Laboratory Scientist II
HackensackUMC
09.2012 - 04.2015
Field Application Specialist
QuidelOrtho
01.2011 - Current
Master of Science - Health Informatics
Rutgers, The State University of New Jersey
Bachelor of Science - Medical Laboratory Science
Rutgers, The State University of New Jersey
Bachelor of Science - Microbiology
Sardar Patel University
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