Dhruvi Patel
Philadelphia,PA
Summary
Dynamic Senior Clinical Documentation Specialist at Oak Street Health with expertise in ICD-10 coding and a proven ability to enhance patient care through effective teamwork and communication. Recognized for optimizing clinical workflows and advocating for accurate documentation, driving improvements in chronic disease management and patient outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Clinical Documentation Specialist
Oak Street Health
Philadelphia, PA
10.2024 - Current
- Partnered directly with primary care providers to document patient encounters in real time, including the history of present illness, physical exam findings, assessments, and care plans.
- Applied ICD-10 and CPT coding to ensure accurate and specific clinical documentation, aligned with value-based care standards.
- Conducted pre-visit planning and participated in daily huddles to support clinical workflow optimization and gap closure in chronic disease management.
- Participated in monthly meetings with the Senior Medical Director to review and justify rejected diagnoses, using supporting clinical evidence and documentation to advocate for accurate coding.
- Reviewed medical records and population health data to identify opportunities for clinical documentation improvement.
- Trained in clinical workflows, preventative care, medical coding, and health informatics to contribute to high-quality patient outcomes.
Clinical Informatics Specialist
Oak Street Health
Philadelphia, USA
06.2023 - 10.2024
- Assist providers throughout the patient care journey - huddling each morning to plan for the day's visits, joining them in the exam room to observe and document, and touching base after the visit to assist with next steps.
- Observing and documenting all patient encounters in real time, experts in our value-based care model and the documentation and care of chronic conditions, including ICD-10 and CPT coding.
- Requesting and reviewing medical records. Consulting with provider to ensure accurate and specific documentation.
Crisis Line Volunteer
Crisis Text Line
Philadelphia, PA
11.2023 - Current
- I volunteered to provide real-time, text-based support to individuals experiencing mental health crises, including suicidal ideation, anxiety, depression, and abuse.
- Utilized active listening, risk assessment, de-escalation techniques, and safety planning to support texters in high-stress situations. Maintained confidentiality and adhered to ethical guidelines while delivering trauma-informed, compassionate care.
- Maintained confidentiality and adhered to ethical guidelines while delivering trauma-informed, compassionate care.
- Received intensive training in crisis intervention, empathetic communication, and mental health first aid.
- Collaborated with a nationwide network of volunteers and supervisors to ensure timely, high-quality support for texters.
Voluntary Caregiver
Samarpan Hindu Temple
Philadelphia, PENNSYLVANIA
02.2023 - Current
- Dedicated 400 volunteer hours to supporting temple events, community outreach, and logistical operations for religious, cultural, and social programming.
- Assisted in office documentation, coordinated food distribution efforts, and facilitated public relations tasks to support temple communication and engagement.
• Contributed to major relocation efforts by helping to manage operational transitions and on-site logistics.
Cultivated a strong sense of service, cultural sensitivity, and teamwork by engaging with diverse members of the congregation. - Recognized by temple leadership for reliability, integrity, and meaningful contributions to the community.
Caregiver
SEVITA HOME AND COMMUNITY HEALTH CARE
Philadelphia, USA
05.2022 - 08.2023
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
- Facilitated social activities for clients to maintain a sense of purpose and community.
- Responded to resident dining needs and assisted with feeding.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Prepared meals according to client dietary requirements.
- Drove motor vehicles to transport clients to physicians' offices or outings.
Lead Pharmacy Technician
WALGREEN'S PHARMACY
Philadelphia, USA
01.2020 - 05.2023
- Supports pharmacological services by stocking, assembling, and distributing medications.
- Helped patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the Pharmacists.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Leader
PHITPHILLY
Philadelphia, USA
01.2016 - 05.2022
- Company Overview: A non-profit organization which provides a healthy lifestyle and helps people to maintain their growth mindset.
- Spreading positivity and motivation in the community.
- Made and developed an app for Phitphilly.
- A non-profit organization which provides a healthy lifestyle and helps people to maintain their growth mindset.
Patient Care Technician
DAVITA DIALYSIS CENTER
Philadelphia, USA
12.2021 - 01.2022
- Monitor the patients before, during and after dialysis treatment.
- Dialysis treatment including measuring and recording stats, patient observations, and hemodialysis machine setup.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Coffee Barista
Dunkin Dounts
Feasterville, PA
05.2019 - 12.2020
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
Education
Bachelor of Science - BIOLOGY
Temple University
Philadelphia, PA05-2023
High School Diploma -
George Washington High School
Philadelphia, PA06-2019
FUNDAMENTALS IN NEUROSCIENCE - NEUROSCIENCE
Harvard University
Cambridge, MASkills
- Leadership
- Adaptability
- Teamwork
- Complex problem solving
- Communication
- Fast learner
- Persistence
- Ability to work under pressure
- Time management
- ICD-10 coding
- CPT coding
- Team collaboration
Certification
CPR/First Aid/BL Certified
Languages
- English
- Hindi
- Gujarati
Affiliations
- Temple Tennis Club
- Temple Volleyball Club
Languages
Gujarati
Professional
Hindi
Professional
English
Professional
Punjabi
Professional
Urdu
Professional
Timeline
Senior Clinical Documentation Specialist
Oak Street Health
10.2024 - Current
Crisis Line Volunteer
Crisis Text Line
11.2023 - Current
Clinical Informatics Specialist
Oak Street Health
06.2023 - 10.2024
Voluntary Caregiver
Samarpan Hindu Temple
02.2023 - Current
Caregiver
SEVITA HOME AND COMMUNITY HEALTH CARE
05.2022 - 08.2023
Patient Care Technician
DAVITA DIALYSIS CENTER
12.2021 - 01.2022
Lead Pharmacy Technician
WALGREEN'S PHARMACY
01.2020 - 05.2023
Coffee Barista
Dunkin Dounts
05.2019 - 12.2020
Leader
PHITPHILLY
01.2016 - 05.2022
Bachelor of Science - BIOLOGY
Temple University
High School Diploma -
George Washington High School
FUNDAMENTALS IN NEUROSCIENCE - NEUROSCIENCE
Harvard University
Similar Profiles
MARGARET M BUKOWSKIMARGARET M BUKOWSKI
Senior Associate, Provider Services at Oak Street Health | CVS HealthSenior Associate, Provider Services at Oak Street Health | CVS Health
Quanza MooringQuanza Mooring
Nurse Practitioner, TeleHealth at Oak Street HealthNurse Practitioner, TeleHealth at Oak Street Health
Jordan GriffinJordan Griffin
Sr. Associate, Managed Care Operations at Oak Street HealthSr. Associate, Managed Care Operations at Oak Street Health
RAYSEAN A. PUGHRAYSEAN A. PUGH
CCService Supervisor- Remote at Oak Street Health/CVSCCService Supervisor- Remote at Oak Street Health/CVS
Esta AkoyEsta Akoy
Financial Advisor/Analyst at Confidential Insurance ServicesFinancial Advisor/Analyst at Confidential Insurance Services