Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Falicia Kanani

West Palm Beach,FL

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

22
22
years of professional experience

Work History

Receptionist

Pats Tire
09.2001 - 09.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Manager

Global Food Market
06.2019 - 08.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Improved safety procedures to create safe working conditions for workers.

Counter Sales Representative

Hertz Rental Car
02.2002 - 09.2012
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Finalized sales by completing payments and required paperwork.
  • Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Answered telephone calls to offer information and promote business products.
  • Managed rentals and returns processes for diverse customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Associate of Arts - Paralegal Studies

South College
West Palm Beach, FL
05.1998

Skills

  • Clerical Support
  • File Management
  • Scheduling
  • Data Entry
  • Customer and Client Relations
  • Telephone Skills

Timeline

Manager

Global Food Market
06.2019 - 08.2021

Counter Sales Representative

Hertz Rental Car
02.2002 - 09.2012

Receptionist

Pats Tire
09.2001 - 09.2023

Associate of Arts - Paralegal Studies

South College

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Falicia Kanani