Falinthia Benton
Bedford Heights,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ararmark Services
Cleveland, OH
08.2016 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Sales Associate
CarMax
Warrensville Heights, OH
08.2019 - 08.2020
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
Business Development Center Representative
Kia of Bedford Car Dealership
Bedford, OH
08.2018 - 08.2019
- Assisted in the development of new customer relationships by responding to inquiries and providing information regarding services, products, and promotions.
- Initiated follow-up calls to customers to ensure satisfaction with their experience.
- Researched potential leads through database queries and online resources.
Education
High School Diploma -
South High School
Cleveland, OH06-2007
Skills
- Report Generation
- Scheduling
- Appointment Scheduling
- Data Collection
- Account updating
- Call Management
Timeline
Sales Associate
CarMax
08.2019 - 08.2020
Business Development Center Representative
Kia of Bedford Car Dealership
08.2018 - 08.2019
Customer Service Representative
Ararmark Services
08.2016 - 09.2024
High School Diploma -
South High School
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