Falisha Day
Elko,NV
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Project Assistant
PNCC
Elko, NV
04.2024 - Current
- Coordinated project schedules and timelines to ensure alignment with organizational goals.
- Assisted in budget preparation and tracking for multiple projects simultaneously.
- Facilitated communication between team members and stakeholders to streamline project workflows.
- Implemented process improvements that increased efficiency in project documentation management.
Door-to-Door Sales Representative
Anthem Broadband
Elko, NV
01.2024 - 02.2024
- Developed and executed targeted door-to-door sales strategies to increase customer acquisition.
- Cultivated strong relationships with potential customers through effective communication and product demonstrations.
- Educated clients on broadband services, addressing inquiries to ensure informed purchasing decisions.
- Conducted market research to identify new sales opportunities and optimize outreach efforts.
- Analyzed customer feedback to refine sales approaches and enhance service offerings.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
Sales Associate
Oreily's Auto Parts
Elko, NV
09.2023 - 01.2024
- Engaged customers by providing knowledgeable assistance on product selection and automotive solutions.
- Managed inventory levels to ensure availability of high-demand auto parts and accessories.
- Trained new associates on sales techniques, customer service protocols, and store policies.
- Implemented promotional displays that enhanced product visibility and increased customer interest.
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction and loyalty.
- Developed strong relationships with repeat customers through personalized service and follow-up communication.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Fiber Optic Splicer
Northwest Datacom
Elko, NV
11.2022 - 09.2023
- Spliced and terminated fiber optic cables to ensure high-quality signal transmission.
- Conducted site surveys to assess installation requirements and optimize project efficiency.
- Collaborated with engineering teams to develop solutions for complex network installations.
- Trained junior technicians on best practices for fiber optic installation and maintenance.
- Implemented safety protocols that reduced workplace accidents during installation projects.
- Diagnosed and resolved fiber optic network issues, enhancing system reliability and performance.
- Managed inventory of materials and tools, ensuring readiness for upcoming projects.
- Upheld high standards of craftsmanship while working under challenging conditions, including inclement weather or confined spaces.
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Ensured accurate documentation of splicing work, maintaining detailed records for future reference.
- Maintained positive working relationships with clients, ensuring open communication channels and addressing concerns promptly.
- Maximized efficiency within a team environment, coordinating schedules, resources, and personnel assignments on multiple simultaneous projects.
Front Desk Receptionist
Stockmens Casino
Elko, NV
07.2022 - 10.2022
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to enhance guest service experiences.
- Resolved guest inquiries and complaints promptly, fostering positive relationships.
- Maintained accurate records of reservations and payments using property management systems.
- Trained new front desk staff on procedures, enhancing team efficiency and performance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Delivery Specialist
O'Reilly Auto Parts
Elko, NV
07.2021 - 02.2022
- Coordinated consistent on-time deliveries of damage-free goods.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Completed and submitted logs and paperwork every day to maintain records.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Reported customer questions, issues and complaints to management.
- Tracked delivery information, mileage and fuel use while on shift.
Housekeeping Room Attendant
Shilo Inn
Elko, NV
05.2021 - 06.2021
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
Warehouse Packer
American Colloid
Lovell, WY
01.2020 - 01.2021
- Packed, weighed and shipped items per customer specifications.
- Reviewed orders to verify products met specifications.
- Loaded merchandise into specific packages suited for product dimensions.
- Labeled and shrink-wrapped pallets for shipment.
- Operated manual pallet jacks and forklifts to move and store materials.
- Used protective equipment such as moving pads and plastic wrap to prevent product damage.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Safely and securely loaded items to prevent damage during transport.
Day Program Instructor
Positive Progression
Byron, WY
02.2018 - 12.2019
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Cashier
Family Dollar
Lovell, WY
07.2017 - 09.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
CNA
New Horizons Care Center
Lovell, WY
02.2017 - 06.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
CNA
Deboer Homes
Porterville, CA
01.2016 - 01.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
CNA
Porterville Convalescent Hospital
Porterville, CA
03.2015 - 08.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
CNA - Nursing Assistance
Porterville Adult School
Porterville, CA12.2014
GED -
Porterville Adult School
Porterville, CA05.2013
Skills
- Company Guidelines
- Ability to Lift 50 Pounds
- Customer Relationships
- Traffic Laws and Regulations
- Delivery and Trip Logs
- Delivery Schedules
- Effective Communication
- Corporate Policies and Procedures
- Efficiency and Time Management
- Dependability and Honesty
- Accurate Recordkeeping
- Customer Satisfaction
Timeline
Project Assistant
PNCC
04.2024 - Current
Door-to-Door Sales Representative
Anthem Broadband
01.2024 - 02.2024
Sales Associate
Oreily's Auto Parts
09.2023 - 01.2024
Fiber Optic Splicer
Northwest Datacom
11.2022 - 09.2023
Front Desk Receptionist
Stockmens Casino
07.2022 - 10.2022
Delivery Specialist
O'Reilly Auto Parts
07.2021 - 02.2022
Housekeeping Room Attendant
Shilo Inn
05.2021 - 06.2021
Warehouse Packer
American Colloid
01.2020 - 01.2021
Day Program Instructor
Positive Progression
02.2018 - 12.2019
Cashier
Family Dollar
07.2017 - 09.2017
CNA
New Horizons Care Center
02.2017 - 06.2017
CNA
Deboer Homes
01.2016 - 01.2017
CNA
Porterville Convalescent Hospital
03.2015 - 08.2015
CNA - Nursing Assistance
Porterville Adult School
GED -
Porterville Adult School