Fallon Fleming
Oakland,CA
Summary
Results-oriented professional with 14 years of experience in higher education and financial advising. Proven leader skilled in team collaboration, customer service, and communication. Strong project management abilities with expertise in marketing, production, and relationship building. Strategic thinker known for improving organizational efficiency and driving revenue growth
Overview
15
15
years of professional experience
Work History
Director Domestic, Undergraduate Admissions
ACADEMY OF ART UNIVERSITY
07.2022 - Current
- Overseeing the department responsible for the recruitment and admissions of over 14,000 undergraduate students within the United States
- Training and managing admissions staff
- Evaluating applications, ensuring compliance with university policies and regulations
- Collaborating with other departments to enhance the recruitment process
- Key player in shaping the university's enrollment goals and contributing to its overall strategic objectives.
- Leader of department diversity initiatives and inclusive enrollment practices
- Student Athletic Admissions supervisor
Manager, Undergraduate Admissions
ACADEMY OF ART UNIVERSITY
03.2020 - 07.2022
- Train, mentor, and directly supervise Admissions Counselors
- Manage the flow of information in and out of the service area; including regular communications and collaboration with other enrollment service departments and academic departments.
- Personnel training and development
- Supervised department workplace culture initiatives
- Identified training needs for the organization, supervising trainers' work, and developing effective employee training programs.
- Student Athletic Admissions supervisor
- Utilized, maintained and improved admissions process using programs like Salesforce, Bright Space, Oracle and the Adobe Creative Suite
Lead Undergraduate Admissions Representative
ACADEMY OF ART UNIVERSITY
02.2019 - 03.2020
- Trainer to all new Admissions Representatives
- Quality assurance and compliance lead
- Instruction and Training curriculum generation
- Community outreach and partnership development
- Digital Learning training and Technical Support
- Intradepartmental support
Undergraduate Admissions Representative
ACADEMY OF ART UNIVERSITY
12.2017 - 02.2019
- Managed a varying portfolio of students ranging from different cultures, socioeconomic backgrounds, and locations
- Shared advanced program knowledge meeting the needs of students and families during the admissions process
- Problem solving and solution oriented enrollment practice
- Student Athletic Admissions supervisor
Admissions Representative
BRIDGE POINT EDUCATION: ASHFORD UNIVERSITY
08.2015 - 12.2017
- Exercised ability to work in a team environment serving as a direct manager assistant
- Demonstrated an Award-Winning positive attitude with a proven track record of results-oriented success and phenomenal customer service
- Trainer to all new analyst and recruitment positions
- Identifying and Qualifying Prospective Students
- Represent the organization's brand well and carry the sense of the organization's mission through each interaction
Senior Credit Analyst
CONTINENTAL CREDIT
12.2013 - 08.2015
- Provided detailed prognosis on numerous credit profiles on a daily basis
- Carried out timely examinations of credit regardless of the report format and conveyed an action plan to clients in a relatable way with respect to their personal financial goals
- Successfully updated and advised an ever growing pipeline of clients, brokers, lenders and banks alike
- Trainer to all new analyst and sales positions.
Admissions Representative
ESM STUDENT SOLUTIONS
06.2012 - 12.2013
- Conducted one on one interviews with prospective, traditional and non-traditional students advising them through the university admissions process
- Authored professional correspondence to students, applicants, and administrators
- Rapidly learned and mastered varied computer programs; including Microsoft Office Suite, Interaction Scripter, Hobsons Connect CRM and Banner.
Financial Aid Adviser
UNIVERSITY OF NORTHERN COLORADO
08.2010 - 06.2012
- Operated the call center providing monetary information to students, parents, and various high schools as well as other collegiate institutions
- Provided counsel face to face with students and family (past, present, and future) pertaining to financial interests and higher education opportunities
- Provided assistance with completion of forms and enrollment procedures
- Transcribing, filing, inter-office communication, and system maintenance
- Enforced, interpreted, and clarified all facility, membership, and student employee policies and regulations
- Carried out all verification using Banner and other CRM systems.
Education
Organizational Management -
ASHFORD UNIVERSITY: FORBES SCHOOL OF BUSINESS
San Diego, CAApplied Sociology and Marketing Sales Research -
UNIVERSITY OF NORTHERN COLORADO
Greeley, COSkills
- Strategic Planning
- Excellent interpersonal and organizational skills
- People and Operations Management
- Diversity Modernization
- Creativity and Innovation
- Community Development
- Budget Management
- Issues Resolution
- Partnerships and Alliances
- Contract and Vendor Management
- Marketing Strategies
- Charismatic Leader
Leadership Experience
- STEP: Striving Towards Excellence Program
- MESA | Math Engineering Science Achievement Program
- Producer: HYPE 303 Dance Crew
- Training and Role Model liaison
- Diversity Mentor and Woman's Initiative Director
- Student Senate Chair : University of Northern Colorado
- Secretary to University Community Council
- Senior Class President
References
- Hector Verdugo | Senior Vice President of Admissions | Academy of Art University | 503-430-4540
- Reid Raukar | Executive Director, Enrollment | Academy of Art University | 916-521-3062
- Douglas Booth | City of Grand Rapids Economic Development | Business Manager | 616-745-6137
Timeline
Director Domestic, Undergraduate Admissions
ACADEMY OF ART UNIVERSITY
07.2022 - Current
Manager, Undergraduate Admissions
ACADEMY OF ART UNIVERSITY
03.2020 - 07.2022
Lead Undergraduate Admissions Representative
ACADEMY OF ART UNIVERSITY
02.2019 - 03.2020
Undergraduate Admissions Representative
ACADEMY OF ART UNIVERSITY
12.2017 - 02.2019
Admissions Representative
BRIDGE POINT EDUCATION: ASHFORD UNIVERSITY
08.2015 - 12.2017
Senior Credit Analyst
CONTINENTAL CREDIT
12.2013 - 08.2015
Admissions Representative
ESM STUDENT SOLUTIONS
06.2012 - 12.2013
Financial Aid Adviser
UNIVERSITY OF NORTHERN COLORADO
08.2010 - 06.2012
Organizational Management -
ASHFORD UNIVERSITY: FORBES SCHOOL OF BUSINESS
Applied Sociology and Marketing Sales Research -
UNIVERSITY OF NORTHERN COLORADO
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