FALLON STURDIVANT
Chicago,IL
Summary
Resourceful Customer Service Representative Manager known for productivity and efficient task completion. Specialize in conflict resolution, team leadership, and customer satisfaction. Excel in communication, empathy, and adaptability to ensure positive outcomes in all customer interactions. Committed to fostering an environment that enhances team performance and customer service excellence.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
20
20
years of professional experience
Work History
Teller
Wells Fargo bank
Westchester, USA
06.2015 - 12.2024
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Count, verify, and post armored car deposits
Call Center Representative
Harris&Harris Law Firm
Chicago, Illinois
12.2011 - 05.2015
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Took special orders in person and over telephone, generating additional revenue every month.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Shift Supervisor
CVS Pharmacy
Oak Park, USA
11.2004 - 11.2011
- Set up employee work schedules
- Supervise others and provide on-the-job
- Compute and record totals of transactions
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Complete forms in accordance with company procedures
- Order and dispense supplies
Education
Bachelors of Criminal Justice - Criminal Justice
Strayer University
Washington, DC01-2026
Cosmetology Certificate - Cosmetology
Paul Mitchell The School Chicago
Chicago, IL04-2017
Skills
- Financial services
- Fraud detection proficiency
- Strong work ethic
- Excellent communication skills
- Rapid data entry skills
- Schedule development
- Coaching and mentoring
- Staff management
Timeline
Teller
Wells Fargo bank
06.2015 - 12.2024
Call Center Representative
Harris&Harris Law Firm
12.2011 - 05.2015
Shift Supervisor
CVS Pharmacy
11.2004 - 11.2011
Bachelors of Criminal Justice - Criminal Justice
Strayer University
Cosmetology Certificate - Cosmetology
Paul Mitchell The School Chicago