Fally Joseph
Pflugerville,TX
Summary
Proven track record in enhancing classroom efficiency and student engagement at Howard Norman Elementary, leveraging skills in classroom management and effective communication. Excelled in creating supportive learning environments, achieving significant improvements in student performance. Skilled in customer relations and complaint handling, demonstrated through a pivotal role at Harte Hanks, ensuring high customer retention rates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Teacher Assistant for Tech Time
Hutto Independent School District
02.2019 - Current
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Processed software and hardware by coordinating user setups, installations and upgrades.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
- Set up computers and networking systems, delivering step-by-step instructions on basic use.
- Designed classes on [Software] for students.
Fedex Software Support
Harte Hanks
02.2015 - 08.2018
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Established positive relationships with clients through proactive communication and attentive listening skills.
- Achieved high levels of customer retention by consistently delivering outstanding support experiences.
Education
Cyber Security Bootcamp University of Texas
Austin, TX01.2025
High School Diploma -
John B Connally High School
Austin, TX02.2012
Skills
- Complaint Handling
- Customer Relations
- Client Relationship Building
- Critical thinking promotion
- Hardware maintenance
- Blended Learning Strategies
- Assessment creation
- Online Teaching
- Hardware Installation
Timeline
Teacher Assistant for Tech Time
Hutto Independent School District
02.2019 - Current
Fedex Software Support
Harte Hanks
02.2015 - 08.2018
Cyber Security Bootcamp University of Texas
High School Diploma -
John B Connally High School
Similar Profiles
BRANDON JENNINGSBRANDON JENNINGS
Teacher at Hutto Independent School DistrictTeacher at Hutto Independent School District
Cintya MedinaCintya Medina
Special Education Teacher at Hutto Independent School DistrictSpecial Education Teacher at Hutto Independent School District
Illyria BeverlinIllyria Beverlin
Teaching Assistant at Hutto Independent School DistrictTeaching Assistant at Hutto Independent School District