Summary
Overview
Work History
Education
Skills
Timeline
Generic

FALLYN INGRAM-SKINNER

COLUMBUS,US

Summary

Resourceful Bodily Injury Adjuster recognized for high productivity and efficient completion of tasks. Skilled in claims handling, liability assessment, and negotiation, ensuring thorough and fair case resolutions. With many years of experience as Lead Hostess and trainer with a background in managing restaurant front-of-house operations. Demonstrated ability to improve guest experience through effective communication and problem-solving.

Overview

8
8
years of professional experience

Work History

Lead Hostess | Shift Lead

Spaghetti Warehouse
COLUMBUS, OH
07.2024 - Current
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Inspected dining room area for cleanliness before each shift began.
  • Analyzed customer buying patterns to identify trends in sales activity.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Assisted in the training of new employees.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Reviewed daily sales reports and monitored financial performance metrics.

Lead Hostess | Coach

Ruth Chris Steakhouse
COLUMBUS, OH
08.2023 - 06.2024
  • Inspected dining room area for cleanliness before each shift began.
  • Coordinated efforts between kitchen staff and waiters to ensure efficient service times.
  • Monitored dining room activities to ensure quality service standards were met.
  • Assigned tasks to other hostesses based on their skill level or experience.
  • Verified reservations prior to seating guests.
  • Provided feedback to hosts regarding their performance in order to help them reach their goals.
  • Coached individual hosts on how best to handle difficult customers or challenging situations.
  • Worked closely with management team to develop strategies for improving customer satisfaction levels.

Licensed Claims Adjuster

State Farm
COLUMBUS, OH
04.2022 - 10.2023
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Updated customer accounts, addresses and contact information within call management databases.
  • Assessed damage estimates for repair costs or replacement value of damaged property.
  • Investigated and evaluated insurance claims to determine valid coverage, liability, and damages.
  • Conducted interviews with claimants, witnesses, medical providers, attorneys as needed for investigation of the claim.

Claims Support Specialist

Root Insurance
COLUMBUS, OH
03.2021 - 03.2022
  • Performed data entry into internal systems to ensure accurate tracking of claim activity.
  • Maintained detailed records of all insurance claims activities in accordance with company policies.
  • Adhered to established protocols when conducting research into historical claims data.
  • Monitored incoming mail for timely receipt of new claim forms and supporting documentation.
  • Generated reports on claim trends, cost analysis, productivity metrics. as needed.
  • Provided feedback on procedures to improve operational efficiency within the department.
  • Answered customer inquiries regarding claim status and payment information.
  • Adjusted and claims under close supervision of more experienced claims team members.

Customer Support Representative

Root Insurance
COLUMBUS, OH
12.2020 - 03.2021
  • Responded promptly to complaints or requests from customers.
  • Conducted follow-up calls to ensure customer satisfaction.
  • Advised customers on how best to use products or services offered by the company.
  • Followed established policies and procedures while providing excellent customer service.
  • Implemented process improvements for more efficient handling of customer queries.
  • Collaborated with team members on projects aimed at improving customer satisfaction levels.

Assistant Property Manager

MGI Communities
Columbus, OH
11.2018 - 04.2020
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Monitored building maintenance/repairs, coordinated with contractors to ensure completion of tasks.
  • Maintained accurate records involving tenants' accounts including rent payments and late fees.
  • Processed applications verifying credit history, employment status.
  • Ensured compliance with local laws and regulations related to property management.
  • Prepared monthly financial reports for review by the property manager.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.

Bartender

Park Street Tavern
Columbus , OH
05.2019 - 03.2020
  • Processed payments accurately and efficiently with POS system.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Cleansed glasses with sanitizing solution after each use.
  • Greeted customers and provided excellent customer service.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.

Lead Hostess

Basil Thai Restaurant
Columbus , OH
05.2016 - 12.2019
  • Organizing server sections, seating guests, taking, confirming and setting reservations, busing and re-plating tables
  • handle all carry out orders over the phone and through various services, such as Uber eats, grubhub, DoorDash, Skip the Dishes, postmates etc
  • Manages restaurant flow and logistics for up to 6 servers
  • Inspected dining room area for cleanliness before each shift began.
  • Received payment from customers, processed credit cards and issued change or receipts as needed.

Lead Leasing Agent

Olentangy Village Apartments
Columbus, OH
10.2016 - 10.2018
  • Maintained up-to-date records of all leases and rental agreements.
  • Organized open houses for prospective tenants as needed.
  • Processed applications from prospective tenants including background checks.
  • Inspected vacant units to ensure they were ready for move-in.
  • Assisted in the development of marketing materials to promote properties.

Lead Hostess

Due Amici
Columbus , OH
04.2017 - 09.2018
  • Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
  • Provided assistance to other departments during peak hours if needed.
  • Monitored dining room activities to ensure quality service standards were met.
  • coordinated with events manager, Lexiegarding all events such as wedding receptions and engagement partie
  • Verified reservations prior to seating guests.
  • Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
  • Managed incoming calls during busy shifts.

Education

Bachelor of Science - Public Health

Ohio State University
Columbus, OH
05-2016

Skills

  • Liability and Damage Assessment
  • File Management
  • Insurance Claim Review
  • Reservation Management
  • Restaurant Operations
  • Staff Training
  • Guest Engagement
  • Server Support
  • High-volume dining
  • Leads Prospecting
  • Policy Renewals
  • Policy writing
  • Operations Management
  • Policy adjustment knowledge

Timeline

Lead Hostess | Shift Lead

Spaghetti Warehouse
07.2024 - Current

Lead Hostess | Coach

Ruth Chris Steakhouse
08.2023 - 06.2024

Licensed Claims Adjuster

State Farm
04.2022 - 10.2023

Claims Support Specialist

Root Insurance
03.2021 - 03.2022

Customer Support Representative

Root Insurance
12.2020 - 03.2021

Bartender

Park Street Tavern
05.2019 - 03.2020

Assistant Property Manager

MGI Communities
11.2018 - 04.2020

Lead Hostess

Due Amici
04.2017 - 09.2018

Lead Leasing Agent

Olentangy Village Apartments
10.2016 - 10.2018

Lead Hostess

Basil Thai Restaurant
05.2016 - 12.2019

Bachelor of Science - Public Health

Ohio State University

Similar Profiles

CREATE PROFILE
FALLYN INGRAM-SKINNER