Summary
Overview
Work History
Education
Skills
References
Timeline
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Falon Burleson

Taft,CA

Summary

Office management professional with a track record of streamlining office operations and driving productivity through effective team collaboration. Skilled in resource management, conflict resolution, and multitasking, with a flexible approach to changing needs. Known for reliability and a results-driven mindset, consistently delivering high standards in fast-paced environments. Detail-oriented with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving and process optimization to support team objectives.

Overview

19
19
years of professional experience

Work History

Senior Office Manager

Hill's Welding & Engineering
02.2012 - Current
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Conducted thorough audits of payroll records to identify discrepancies and areas for improvement.
  • Managed payroll documentation for department with approval over time cards and leave.
  • Managed company payroll, ensuring timely and accurate payment to all employees.
  • Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
  • Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
  • Supported coordination of benefits open enrollment activities and process.
  • Updated and maintained employee attendance records.
  • Completed weekly payroll for 70+ employees.

Bank Teller

United Security Bank
05.2011 - 02.2012
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Reconciled cash drawer and resolved discrepancies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Expeditor

Stewart & Stevenson
02.2006 - 02.2009
  • Monitored and maintained inventory levels
  • Operated small forklift
  • Ordered parts and materials
  • Shipping and receiving products
  • Answered multiple phone lines
  • Copied and scanned reports
  • Performed other clerical duties such as filing, billing and receiving
  • Trained new employees on company procedures
  • Met with customers and vendors on a day to day basis
  • A/P and A/R
  • Audits
  • Data Tracking
  • PO/invoicing
  • Processing arrival and delivery of parts
  • Job Cost tracking
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.

Education

Associate of Science Degree - Business Administration

San Joaquin Valley College
Bakersfield, CA
08.2010

Skills

  • Microsoft Office
  • Quick Books
  • OpenInvoice
  • Oildex
  • Management
  • Cash Management
  • Excellent multi-tasking ability
  • Payroll Processing
  • Inventory Control
  • Billing
  • Employee training

References

  • Debora Hill, Owner, Hill’s Welding & Engineering, (661) 746-5400
  • Tyshea Gant, Office Manager, Westside Waste Management, (661) 623-7084
  • Tammy Keith, Home, (661) 623-5513
  • Tonya Ryan, Billing, Hill’s Welding & Engineering, (661) 304-3166

Timeline

Senior Office Manager

Hill's Welding & Engineering
02.2012 - Current

Bank Teller

United Security Bank
05.2011 - 02.2012

Expeditor

Stewart & Stevenson
02.2006 - 02.2009

Associate of Science Degree - Business Administration

San Joaquin Valley College
Falon Burleson