Falon Burleson
Taft,CA
Summary
Office management professional with a track record of streamlining office operations and driving productivity through effective team collaboration. Skilled in resource management, conflict resolution, and multitasking, with a flexible approach to changing needs. Known for reliability and a results-driven mindset, consistently delivering high standards in fast-paced environments. Detail-oriented with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving and process optimization to support team objectives.
Overview
19
19
years of professional experience
Work History
Senior Office Manager
Hill's Welding & Engineering
02.2012 - Current
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted thorough audits of payroll records to identify discrepancies and areas for improvement.
- Managed payroll documentation for department with approval over time cards and leave.
- Managed company payroll, ensuring timely and accurate payment to all employees.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Supported coordination of benefits open enrollment activities and process.
- Updated and maintained employee attendance records.
- Completed weekly payroll for 70+ employees.
Bank Teller
United Security Bank
05.2011 - 02.2012
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Reconciled cash drawer and resolved discrepancies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with compromised debit cards and issued new credentials.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Expeditor
Stewart & Stevenson
02.2006 - 02.2009
- Monitored and maintained inventory levels
- Operated small forklift
- Ordered parts and materials
- Shipping and receiving products
- Answered multiple phone lines
- Copied and scanned reports
- Performed other clerical duties such as filing, billing and receiving
- Trained new employees on company procedures
- Met with customers and vendors on a day to day basis
- A/P and A/R
- Audits
- Data Tracking
- PO/invoicing
- Processing arrival and delivery of parts
- Job Cost tracking
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
Education
Associate of Science Degree - Business Administration
San Joaquin Valley College
Bakersfield, CA08.2010
Skills
- Microsoft Office
- Quick Books
- OpenInvoice
- Oildex
- Management
- Cash Management
- Excellent multi-tasking ability
- Payroll Processing
- Inventory Control
- Billing
- Employee training
References
- Debora Hill, Owner, Hill’s Welding & Engineering, (661) 746-5400
- Tyshea Gant, Office Manager, Westside Waste Management, (661) 623-7084
- Tammy Keith, Home, (661) 623-5513
- Tonya Ryan, Billing, Hill’s Welding & Engineering, (661) 304-3166
Timeline
Senior Office Manager
Hill's Welding & Engineering
02.2012 - Current
Bank Teller
United Security Bank
05.2011 - 02.2012
Expeditor
Stewart & Stevenson
02.2006 - 02.2009
Associate of Science Degree - Business Administration
San Joaquin Valley College
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