Falon Williams
Appleton,WI
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Volunteer
The Community
Milwaukee, WI
10.2023 - Current
- Edit career packets for use by persons incarcerated in the Wisconsin prison system
- Assist in creating onboarding procedures for future volunteers in this project
- Communicate with other volunteers and project leaders via email and video
Photography and Digital Media
Captivation LLC
Appleton, WI
09.2019 - Current
- Social Media Marketing
- Website Design
- Podcast Operations
- Mindset Coaching
- Branding Photography
- Brand Consulting
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Reviewed content prior to publication to ensure it is accurate and meets quality standards.
- Write and edit blog posts and articles for other publications such as Medium
Paralegal/Office Manager
Pitsch Law Offices
Appleton, WI
02.2022 - 01.2024
- Conducted research on relevant laws, regulations, judicial decisions, and legal articles.
- Maintained client files according to established protocols.
- Created and updated case management and client account databases.
- Organized client calendars, prepared mailings and handled high call volumes.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Advised clients on procedural matters related to their cases.
- Drafted correspondence to clients and other attorneys.
- Organized legal documents in company filing systems and databases.
- Trained staff on office procedures and case-specific duties.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Coordinated subpoena services and other support activities for legal office.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Created spreadsheets to track case information and deadlines.
- Treated clients, other staff, and outside persons with a high level of professionalism, integrity, and ethics with respect for, and discretion about, confidential information
- Provided administrative support such as answering phones or scheduling appointments.
Paralegal/Office Manager
Johnson Law Firm SC
Appleton, WI
07.2018 - 10.2019
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Organized and executed court calendar with daily cases and supervisor meetings.
- Researched applicable statutes, codes, regulations, ordinances, and precedent cases.
- Called witnesses to give testimonies during court hearings.
- Used WestLaw and LexisNexis to examine secondary sources, statutory, and case law and federal and state regulations.
- Participated in client interviews, observed questioning process and documented information.
- Created spreadsheets to track case information and deadlines.
- Prepared trial notebooks for court proceedings.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Organized client calendars, prepared mailings and handled high call volumes.
Customer Service Claims Technician
Sentry Insurance
Stevens Point, WI
11.2016 - 02.2018
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Responded promptly to customer inquiries regarding claim status or other issues related to their accounts.
- Verified insurance coverage, eligibility, and benefit levels of claimants.
- Documented specific claims by completing and recording forms, reports and logs.
- Reviewed and processed incoming claims for accuracy and completeness.
- Assisted team members with troubleshooting technical difficulties related to software applications used in the processing of claims information.
- Performed data entry tasks related to processing of claims information into internal systems.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
Paralegal
John Miller Carroll Law Office
Appleton, WI
06.2012 - 09.2014
- Legal Research utilizing Westlaw & Other Resources
- Assist in Trial Preparation
- Prepare Pre-trial and Trial Motions
- Communicate with clients
- Prepare Circuit Court Briefs under Supervision of Attorney
- Prepare Subpoenas and locate witnesses
- Obtain Records for Personal Injury
- Prepare Appellate Briefs under cases and Maintain files Supervision of Attorney
- Assisted in Preparation of Petition of Review to Wisconsin Supreme Court
- Assisted in Preparation of a Petition to Writ for Certiorari to SCOTUS
- Work Independently Meeting Deadlines
- Review Client's Discovery & Spot Potential Issues
Education
Associate of Applied Science in Paralegal Studies -
Kaplan University
12.2012
Skills
- Social Media Strategy
- Brand Awareness
- Community Management
- Community Engagement
- Content Curation
- Customer Service
- Relationship Building
- Adobe Creative Suite
- Data Entry
- Content Strategy
- Website Optimization
- Proficiency with Microsoft 365 applications
- Proficiency with Google Suite
Timeline
Volunteer
The Community
10.2023 - Current
Paralegal/Office Manager
Pitsch Law Offices
02.2022 - 01.2024
Photography and Digital Media
Captivation LLC
09.2019 - Current
Paralegal/Office Manager
Johnson Law Firm SC
07.2018 - 10.2019
Customer Service Claims Technician
Sentry Insurance
11.2016 - 02.2018
Paralegal
John Miller Carroll Law Office
06.2012 - 09.2014
Associate of Applied Science in Paralegal Studies -
Kaplan University
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