Falynn Lee

• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Developed and implemented purchasing policies and procedures.

• Analyzed market trends to identify cost-saving opportunities.
• Negotiated contracts with suppliers for the purchase of materials, equipment, and services.
• Evaluated supplier performance to ensure compliance with contractual agreements.
• Created detailed reports on purchases, pricing, deliveries, and stock levels.

• Balanced cash drawers at the end of each shift.
• Processed credit card transactions accurately and efficiently.
• Performed daily opening and closing procedures, such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
• Complied with all health and safety regulations while performing job duties.

• Ensure high levels of customer satisfaction through excellent sales service, maintain outstanding store condition and visual merchandise, maintain a fully stocked store, recommend and display items that match guests needs, follow all company policies, procedures and Disney standards

• Process customer orders and payments direct, online and via telephone, report customer or restaurant concerns immediately to avoid safety issues, currently in training program as a Shift Manager, perform as the Lead Mentor and Trainer for new CSR’s, trained and responsible for opening and closing of facilities, frequently performs in filling in as needed in multiple locations

• Responsible for creating window and clothing displays, assisted customers as a fashion consultant, managed stock room and inventory, maintained stock in an orderly and consistent manner, monitored fashion trends and offered creative suggestion, consistently was commended for ability to upsell and accessorize for the client
• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Processed transactions using a point-of-sale system.
• Maintained up-to-date knowledge of store merchandise and policies.
• Built relationships with customers to encourage repeat business.
• Organized stockroom shelves according to size, color or style.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Upsold additional items based on customer interests and needs.
• Attended weekly team meetings to review performance goals and objectives.
• Maintained cleanliness of store environment including floors, windows, displays.
• Answered incoming telephone calls to provide store, products and services information.
• Trained new team members in cash register operation, stock procedures and customer services.