Famas Pascual-Haggard
Gladewater,TX
Summary
Certified professional with a strong background in pharmacy operations, insurance processing, medication management, and patient care in both in-person and remote setting. Recognized for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Highly organized individual with a focus on accuracy and compliance with regulatory standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Cigna Group
11.2024 - 03.2025
- Entered prescription data into pharmacy systems, ensuring regulatory compliance and reducing medication errors.
- Educated patients on medication purposes, interactions, and adherence practices.
- Identified medication access barriers and referred patients to appropriate resources.
- Conducted calls and faxes to physicians for prescription clarifications and refill requests, focusing on drug interactions or dosage issues.
- Initiated prescriptions for pharmacist review to enhance safe dispensing and support clinical decisions.
Certified Pharmacy Technician
Walgreens Pharmacy
10.2023 - 06.2024
- Filled and dispensed prescriptions in fast-paced pharmacy, ensuring compliance with regulations and patient safety.
- Performed prescription data entry, resolving insurance rejections to prevent medication access delays.
- Managed inventory by receiving and stocking deliveries while monitoring expiration and shortages.
- Conducted patient outreach to address medication concerns and inform about cost-saving programs.
- Oversaw front counter and drive-thru operations, ensuring timely service and satisfaction.
Medication Adherence Technician
Adhere Health
08.2023 - 10.2023
- Provided patient education on medication adherence, emphasizing the importance of compliance for chronic condition management and improved health outcomes.
- Handled over 60 outbound calls daily, conducting outreach to members, providers, and pharmacies to close care gaps and support quality measures such as Medicare CMS STARS.
- Delivered tailored education on Diabetes, Hyperlipidemia, and Hypertension, helping patients understand disease progression, treatment plans, and lifestyle modifications.
- Acted as a patient advocate by coordinating with pharmacies for prescription refills, contacting providers to schedule follow-up appointments, and arranging necessary laboratory testing to ensure continuity of care.
Customer Service Representative
Aetna, a CVS Health Company
11.2021 - 03.2023
- Responded to high-volume inbound calls (50+ daily) from members delivering timely and accurate information regarding health plan benefits, coverage details, claim statuses, and denial reasons to ensure member understanding.
- Adjudicated claims and processed premium payments accurately, resolving billing issues and ensuring compliance with plan guidelines.
- Educated members on the enrollment process, assisting with application completion and verifying eligibility requirements.
- Delivered compassionate support and efficient problem-solving to enhance member satisfaction and reduce call escalations.
Certified Pharmacy Technician
Walgreens Pharmacy
11.2020 - 08.2021
- Handled high-volume inbound calls, providing accurate information to patients and healthcare providers.
- Conducted outreach to address medication concerns, explain usage, and inform patients about cost-saving assistance programs.
- Oversaw front counter and drive-thru operations, managing calls and assisting customers to ensure timely service.
- Executed detailed prescription data entry, resolving insurance rejections and claims to prevent medication access delays.
Education
Bachelor's degree - Pharmacy
University of Immaculate Conception
01.2022
Pharmacy Technician Certificate - undefined
Ashworth College
01.2020
Skills
- Background with insurance processing, claims, denials, enrollment, order processing, and data entry
- Experience with filling prescriptions, inventory, stocking of deliveries, and dispensing of medications
- Medication adherence, prior authorization and patient education experience
- Medicare STARS knowledge
- High-volume call center experience
- Clinical documentation and record accuracy
- Strong data entry skills and the ability to type 35 wpm
- Skilled and detail oriented with excellent communication skills
- Proficient with different Microsoft Office programs
- Comfortable to work in a fast-paced environment
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Cigna Group
11.2024 - 03.2025
Certified Pharmacy Technician
Walgreens Pharmacy
10.2023 - 06.2024
Medication Adherence Technician
Adhere Health
08.2023 - 10.2023
Customer Service Representative
Aetna, a CVS Health Company
11.2021 - 03.2023
Certified Pharmacy Technician
Walgreens Pharmacy
11.2020 - 08.2021
Pharmacy Technician Certificate - undefined
Ashworth College
Bachelor's degree - Pharmacy
University of Immaculate Conception
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