Tray Bolden
Grand Prairie,TX
Summary
Seasoned professional with years of experience in pharmacy operations, and Customer Service Specialist role. In addition to being a pharmacy technician, I am skilled in Property Management, B2B Technology Sales, Administrative/Office Coordinator duties, and Real Estate. Proven track record in resolving client issues, enhancing user satisfaction, and streamlining operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
ExactCare Pharmacy
05.2023 - Current
- Prepare investigational products following physician or clinical research staff orders, ensuring compliance with departmental and OSHA guidelines, and adherence to standard operating procedures.
Office Coordinator/Technology Advisor/Real Estate Agent
Capital Asset Advisors
10.2021 - 06.2023
- Advised on cybersecurity and communication systems, enhancing transaction security and integrity.
Certified Pharmacy Technician (CPhT)
PHARMCARE USA
02.2019 - 10.2021
- Ensured the integrity of medication orders through detail-oriented data entry, facilitating pharmacist review and maintaining patient safety.
Benefit Verification Specialist
A-line Staffing
11.2018 - 01.2019
- Managed patient medication approvals by liaising with insurance providers, performing adjudication of test claims, and documenting prior authorization statuses, ensuring optimal patient care and adherence to treatment plans.
Pharmacy Technician/Prior Authorizations
Medix Staffing Optum RX
01.2017 - 04.2018
- Processed prior authorization requests in accordance with established criteria and guidelines to facilitate medication coverage for members.
Pharmacy Technician
BCP Veterinary Pharmacy
10.2015 - 11.2016
- Managed prescription order processing and upheld meticulous patient record accuracy to facilitate effective collaboration with pharmacists in rectifying shipping issues and product damages.
Pharmacy Technician
CVS Pharmacy
04.2016 - 10.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Walgreens
02.2015 - 01.2016
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
Pharmacy Technician/Prior Authorizations
CVS/caremark
05.2010 - 06.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Pharmacy Technician
The Medicine Shoppe® Pharmacy
08.2009 - 03.2010
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Resolved third-party billing, computer system and customer service issues.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Certified Pharmacy Technician
CVS Pharmacy
11.2008 - 05.2009
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
Education
License - Real Estate
Champion School Of Real Estate
Plano, TX03.2023
Pharmacy Technician - Pharmacy Technician
Remington College
Houston, TX11.2008
High School Diploma - High School
John Foster Dulles High School
Sugar Land, TX05.1996
Skills
- Pharmacy Technician Experience
- Insurance Verification
- Medical Terminology
- Typing
- Office Management
- Microsoft Outlook
- Data Entry
- Hipaa
- Phone Etiquette
- Order Entry
- Computer Operation
- Clinical Pharmacy Experience
- Computer Skills
- Event Planning
- Problem-Solving
- CRM Software Knowledge
- Multitasking
- Active Listening
- Effective Communication
- Cob
- Attention to Detail
- Healthcare
- Pharmacy Law and Regulations Compliance
- Medication Dispensing and Compounding
- Prescription Interpretation
- Pharmaceutical Calculations
- Customer Service
- Pharmacy Law Compliance
- Prescription Verification
- Processing payments
- Certified Pharmacy Technician (CPhT)
- Insurance processing
- Medical Insurance Claims Processing
Certification
Pharmacy Technician License, 05/01/23
Timeline
Certified Pharmacy Technician
ExactCare Pharmacy
05.2023 - Current
Office Coordinator/Technology Advisor/Real Estate Agent
Capital Asset Advisors
10.2021 - 06.2023
Certified Pharmacy Technician (CPhT)
PHARMCARE USA
02.2019 - 10.2021
Benefit Verification Specialist
A-line Staffing
11.2018 - 01.2019
Pharmacy Technician/Prior Authorizations
Medix Staffing Optum RX
01.2017 - 04.2018
Pharmacy Technician
CVS Pharmacy
04.2016 - 10.2016
Pharmacy Technician
BCP Veterinary Pharmacy
10.2015 - 11.2016
Pharmacy Technician
Walgreens
02.2015 - 01.2016
Pharmacy Technician/Prior Authorizations
CVS/caremark
05.2010 - 06.2013
Pharmacy Technician
The Medicine Shoppe® Pharmacy
08.2009 - 03.2010
Certified Pharmacy Technician
CVS Pharmacy
11.2008 - 05.2009
License - Real Estate
Champion School Of Real Estate
Pharmacy Technician - Pharmacy Technician
Remington College
High School Diploma - High School
John Foster Dulles High School
Pharmacy Technician License, 05/01/23
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