CALEB TROUPE-CLEAR
Hinesville,USA
Summary
Achieved high levels of patient satisfaction through effective support to patients, providers, and insurance companies as a detail-oriented healthcare professional with an MBA in healthcare management and pharmacy technician experience.
Streamlined processes in insurance verification, patient information management, medical documentation, payment processing, customer service, and healthcare administration to enhance efficiency.
Cultivated strong patient relationships through a commitment to accuracy and professionalism.
Overview
9
9
years of professional experience
Work History
Certified Pharmacy Technician
CVS Pharmacy
Atlanta, Georgia
02.2024 - Current
- Verify patient demographic, insurance, and prescription information while maintaining HIPAA compliance and data accuracy.
- Process insurance claims, resolve coverage issues, and communicate with insurance providers regarding eligibility, prior authorizations, and claim rejections.
- Deliver exceptional customer service by assisting patients in person and over the phone with prescription, insurance, and billing inquiries.
- Collect patient copayments and process financial transactions accurately in a high-volume healthcare environment.
- Maintain electronic patient records and ensure accurate documentation of patient information and prescription profiles.
- Coordinate with physicians’ offices, healthcare providers, and insurance companies to obtain prescription clarifications and required documentation.
- Operate multiple pharmacy software systems while performing data entry, record management, and workflow tracking.
- Answer and route incoming telephone calls professionally, providing timely assistance to patients, providers, and healthcare staff.
- Assist patients in understanding insurance benefits, prescription coverage, and payment responsibilities.
- Review and audit patient accounts for accuracy, ensuring complete and up-to-date demographic and insurance information.
- Prioritize multiple tasks efficiently while maintaining accuracy in a fast-paced healthcare setting serving a diverse patient population.
- Support pharmacy operations through administrative, clerical, and customer service functions while ensuring compliance with company and regulatory standards.
Distribution Center Truck Unloader
Walmart
Statesboro, Georgia
04.2023 - 07.2023
- Used knowledge of Walmart safety guidelines to manage merchandise delivery. This included handling inventory with care to efficiently and safely unload trucks that contained high volumes. This responsibility included unloading and stocking all merchandise in accordance with the delivery schedule and pick-up timeframes.
- Reviewed and conducted inventory to ensure accurate merchandise delivery. This included maintaining a list of missing items and merchandise that required return to the warehouse. The responsibility included sorting, organizing and counting merchandise to ensure correct labeling and accuracy of shipment.
- Used knowledge of safety standards to operate machinery. This included the use of the following equipment: pallet jacks and forklifts. This responsibility included training new team members and making recommendations for the most productive way to manage high volume deliveries efficiently.
Crew Member, Manager and Trainer
Wendy’s
Hinesville, Georgia
04.2017 - 07.2022
- Ensured high quality and standard of food by providing oversight of food handling. This included conducting research for food handling from company database. This responsibility also included monitoring food services to ensure compliance with company policies and procedures for food safety.
- Provided training and oversight of crew team members. This included using effective communication skills to provide instructions and training on company procedures to include food handling, sales transactions, and operating procedures. In this role, I evaluated new employee performance and provided additional training when needed.
- Utilize effective communication skills to assist customers at in-store and drive thru stations. This responsibility included greeting customers, answering questions, and reviewing orders for accuracy prior to delivery to customers.
- Utilized knowledge of cash and credit transactions to ensure accurate sales at in-store and drive thru stations.
Education
MBA - Healthcare Administration
Mercer University of Atlanta
Atlanta, Georgia08.2025
Bachelor of Science - Biology
Southern University
Statesboro, Georgia01.2023
Skills
- Healthcare professional with pharmacy technician experience, MBA in Healthcare Management, insurance verification knowledge, patient registration experience, customer service expertise, and strong administrative skills seeking to provide exceptional patient access and registration support in a hospital environment
- MBA in Healthcare Management
- Pharmacy Technician experience
- Customer service experience
- Insurance knowledge
- HIPAA familiarity
- Medical terminology exposure
- Healthcare computer systems experience
- Cash handling/payment collection experience (if applicable)
- High-volume patient/customer interactions
- Healthcare Operations & Patient AccessInsurance Verification & Eligibility Review
Patient Registration & Scheduling
Electronic Medical Records (EMR/EHR)
Patient Demographics Management
Revenue Cycle Support
Prior Authorization Coordination
HIPAA Compliance
Medical Terminology
Administrative & Customer ServiceHigh-Volume Call Handling
Patient Communication
Appointment Coordination
Payment Collection & Processing
Claims Resolution
Data Entry & Documentation
Cross-Functional Communication
Problem Resolution
TechnologyPharmacy Management Systems
Healthcare Information Systems
Microsoft Office Suite
Electronic Documentation Systems
CRM & Scheduling Platforms
Timeline
Certified Pharmacy Technician
CVS Pharmacy
02.2024 - Current
Distribution Center Truck Unloader
Walmart
04.2023 - 07.2023
Crew Member, Manager and Trainer
Wendy’s
04.2017 - 07.2022
MBA - Healthcare Administration
Mercer University of Atlanta
Bachelor of Science - Biology
Southern University