FAN YE
Staten Island,NY
Summary
Skilled Medicare Sales Agent possessing comprehensive knowledge of Medicare products, rules, and regulations. Previous roles involved making impactful contributions to sales strategies and client engagement, resulting in improved customer satisfaction rates. Strengths include strong communication skills, problem-solving capabilities, and a deep understanding of healthcare industry trends.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medicare Sales Agent
Centene Corporation
New York, New York
09.2023 - Current
- Provide sales coverage and develop the best possible market penetration for all products to present and prospective accounts in his or her assigned territory, in accordance with the company's policies and programs.
- Provide greater access to health insurance by providing education and assistance to Medicare individuals.
- Assist members in accessing health care, transportation needs, and other services or issues as they occur and pertain to members.
- Develop a presence in the local community to help generate enrollments.
- Complete applications in a timely and accurate manner.
Medicare Sales Agent
VillageCareMAX
Brooklyn, NY
10.2022 - 08.2023
- Educate and enroll potential beneficiaries by explaining program benefits in a manner that is compliant with the Center for Medicare and Medicaid Services (CMS), as well as company policies and regulations.
- Develop and maintain relationships with prospective members, community leaders, owner hospitals, community partners, and current business partners.
- Participate in community relations events such as health fairs, professional conferences, expos, and community benefit events.
Marketplace Facilitated Enroller
Elevance Health-Empire Blue Cross Blue Shield
Brooklyn, NY
08.2021 - 10.2022
- Identify and educate potential members on all aspects of the plan, including answering questions regarding the plan’s features and benefits.
- Responsible for identifying and assisting current members who are due to recertify their healthcare coverage for Medicaid, EP, QHP, and CHP by completing members' annual recertification application.
- Assist members with selecting a primary care physician (PCP).
- Conduct home visits and other appointments as needed to complete the application and obtain all required documentation.
- Attended and participated in the events.
Customer Service Representative
Maximus Inc(NYSOH Marketplace)
New York, NY
03.2019 - 08.2021
- Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees.
- Process new applications for health care coverage via the telephone, including building tax households, household income, eligibility determinations, and enrollment into health plans.
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
- Respond to all inquiries consistently with confidentiality and privacy policies, and refer callers to alternate sources when appropriate.
Sales Representative
RS Nuclear Medicine PC
Brooklyn, NY
09.2017 - 09.2018
- Interfaced with clinics or doctors to resolve problems in a timely manner.
- Promoted radiology service, implementing effective marketing.
- Built new business partnerships and kept good partnerships through great communication skills and patience.
Education
Bachelor of Arts - Finance Economics
City College of New York
160 Convent Ave, New York, NY 1003112.2018
Skills
- Critical thinker, quality-focused
- Outstanding presentation and analytical skills
- Excellent time management
- Inbound and outbound calling
- Account management
- Marketing strategy development
- Licensing requirements
- Persuasive negotiation
Certification
Life and Health Insurance License - [ 2021-present ]
Languages
Chinese (Mandarin)
Native/ Bilingual
Timeline
Medicare Sales Agent
Centene Corporation
09.2023 - Current
Medicare Sales Agent
VillageCareMAX
10.2022 - 08.2023
Marketplace Facilitated Enroller
Elevance Health-Empire Blue Cross Blue Shield
08.2021 - 10.2022
Customer Service Representative
Maximus Inc(NYSOH Marketplace)
03.2019 - 08.2021
Sales Representative
RS Nuclear Medicine PC
09.2017 - 09.2018
Bachelor of Arts - Finance Economics
City College of New York