Fana Alemayehu

Skills & Qualifications:

• Managed day-to-day store operations, including inventory, vendor coordination, and financial tracking
• Delivered exceptional customer service and built strong client relationships
• Oversaw visual merchandising and maintained a clean, engaging retail environment
• Executed marketing strategies, managed social media, and organized promotional events
• Ensured compliance with all legal, tax, and regulatory requirements

• Curated gallery exhibitions and provided personalized guidance to clients in selecting artworks that aligned with their tastes and collections, while effectively communicating the cultural and financial value of each piece.
• Excellent communication and customer service abilities.
• Knowledge of inventory and financial management
• Leadership and problem-solving skills

• Coordinated client-focused events from planning to execution, while also supporting marketing and communications efforts to ensure consistent branding, audience engagement, and successful promotion of client initiatives.
• Managed event logistics and operations.
• Oversaw event registration process by collecting and tracking attendee information.
• Developed and distributed event surveys to gather feedback and assess event success.

• Executed marketing and communication initiatives in alignment with the organization’s overall strategy, ensuring consistent messaging, brand visibility, and effective audience engagement across all channels.
• Designed visually appealing marketing materials that effectively communicated key messages to target audiences.
• Increased brand awareness by creating and implementing strategic marketing campaigns.
• Developed compelling content for company website, social media channels, and newsletters to drive engagement and conversions.
• Enhanced social media presence by regularly posting engaging content, interacting with followers, and analyzing performance metrics for continuous improvement.

• Oversaw revenue optimization and event management, ensuring flawless execution of operations while providing office support, creating high-quality content and documentation, supervising staff, and delivering exceptional customer service.
• Supervised daily operations to ensure smooth workflow in health club activities.
• Facilitated communication between management and staff to address operational issues.
• Trained new employees on operational procedures and customer service standards.
• Monitored staff performance and provided feedback for improvement.
• Prepared reports on operational performance metrics and presented them to management team.

• Led the negotiation and recruitment of corporate partners to secure raw materials (paper waste) for the company’s recycling operations, building sustainable supply chains and fostering long-term business relationships.

• Identified, approached, and secured new clients for an Italian conglomerate specializing in the import of industrial machinery and provision of comprehensive maintenance services, contributing to business growth and market expansion.

• Promoted and sold holiday packages across the company’s resort portfolio in partnership with Ethiopian Airlines, enhancing customer experiences and driving sales through strategic travel collaborations.