Katrina Johnson
Wichita Falls,TX
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Motivated business professional bringing [Number] years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
10
10
years of professional experience
Work History
CLOTHING STORE OWNER
BIG BODY FASHIOM
02.2019 - Current
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
Customer Service Manager
The Results Company
11.2016 - 12.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Supervisor of Factory Operations
Granite State Reformertorie
10.2014 - 08.2016
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
- Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
Education
PHLEBOTOMY - PHLEBOTOMY
Western Dakota Technical Institute
Rapid City, SD05.1996
High School Diploma -
Carroll High School
Monroe, LA05.1988
Skills
- Store operations
- Business Networking
- Store maintenance
- Performance Analysis
Additional Information
I"m a very hard working dependable person
I have work experience in different fields
Quick learner
Excellent communication skills
Timeline
CLOTHING STORE OWNER
BIG BODY FASHIOM
02.2019 - Current
Customer Service Manager
The Results Company
11.2016 - 12.2018
Supervisor of Factory Operations
Granite State Reformertorie
10.2014 - 08.2016
PHLEBOTOMY - PHLEBOTOMY
Western Dakota Technical Institute
High School Diploma -
Carroll High School
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