Fanasthasia Ambroise
Winter Springs,FL
Summary
Experienced security and customer service professional with a strong background in security operations, event safety, customer relations, and team supervision. Proven ability to lead and support staff, manage high-traffic environments, enforce safety procedures, resolve conflicts, and provide professional service to guests and clients. Skilled in access control, incident reporting, de-escalation, crowd management, team coordination, and problem resolution. Recognized for maintaining a calm, professional presence while balancing security responsibilities with exceptional customer service.
Overview
10
10
years of professional experience
Work History
Before and After School Counselor
After School Programs Inc.
Orlando, FL
08.2024 - Current
- Communicated effectively with parents regarding children's progress and program updates.
- Developed engaging educational activities that promoted social skills and teamwork among participants.
- Use conflict-resolution and de-escalation skills when addressing behavioral concerns.
- Follow established safety procedures and communicate incidents appropriately.
- Supervised students in groups of 10 or more.
Security Officer Supervisor
Allied Universal Events Security
Orlando, FL
06.2024 - 07.2026
- Supervised security personnel to ensure compliance with safety protocols and event guidelines.
- Conducted regular training sessions to enhance team skills and operational efficiency.
- Coordinated communication between security teams and event management for incident resolution.
- Implemented process improvements to streamline security operations and reduce response times.
- Supervised security personnel during large-scale events, ensuring compliance with safety protocols.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Officer
Securitas Security Services USA
Orlando, FL
02.2022 - 05.2025
- Conducted regular patrols to deter potential threats and maintain a secure environment.
- Responded promptly to incidents, coordinating with local law enforcement as necessary.
- Developed incident reports detailing security breaches and resolutions for management review.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Medical Records Retrieval Specialist
Konnect Resources
Remote
05.2020 - 05.2023
- Coordinated medical records retrieval processes to ensure timely access to patient information.
- Monitored compliance with regulatory standards related to medical record management and privacy laws.
- Expedited insurance claims processing by promptly acquiring necessary documentation from various sources.
- Collaborated with IT department on implementing EMR system enhancements that improved overall efficiency and user experience.
Medical Assistant/Receptionist
NYSCQ
New York, NY
07.2016 - 09.2020
- Managed patient scheduling and appointment confirmations to optimize clinic flow.
- Assisted in medical records management, ensuring accurate and confidential documentation.
- Supported clinical staff with preparation for examinations and procedures, promoting team collaboration.
- Implemented electronic health record (EHR) systems to streamline patient information access.
- Checked patient insurance, demographic, and health history to keep information current.
Education
Liberal Arts And Sciences
Queensborough Community College
Bayside, NY09-2016
CNA
Gabriel Health Institute
Orlando09-2016
High School Diploma -
RJB Christian School
Orlando, FL06-2016
Skills
- Solutions-focused
- Compassionate
- Maintaining confidentiality
- Security management
- Access control
- Patrol supervision
- CCTV operation
- Decision-making
- Electronic health records
- EMR system
Timeline
Before and After School Counselor
After School Programs Inc.
08.2024 - Current
Security Officer Supervisor
Allied Universal Events Security
06.2024 - 07.2026
Security Officer
Securitas Security Services USA
02.2022 - 05.2025
Medical Records Retrieval Specialist
Konnect Resources
05.2020 - 05.2023
Medical Assistant/Receptionist
NYSCQ
07.2016 - 09.2020
Liberal Arts And Sciences
Queensborough Community College
CNA
Gabriel Health Institute
High School Diploma -
RJB Christian School