Fanaya Nelson
Freeport,NY
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills. Personable Barista enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Barista
Compass Café
Queens, NY
01.2023 - 03.2024
- Input orders into point of sale system and handled customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Adhered to health department regulations concerning sanitation standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Assisted with catering orders for corporate clients or private parties upon request.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Described menu items to customers and suggested appealing products.
- Received and accurately processed customer payments.
- Sliced fruits, vegetables and meats for use in food service.
- Restocked product displays based on demand and projected sales.
- Created complex, hand-crafted beverages based upon customer preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Monitored inventory levels of supplies and restocked when necessary.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Requested supplies and equipment orders, explaining needs to managers.
- Checked completed orders for correct quantity and quality.
Education
High School Diploma -
Liberty Universities Online Academy
Lynchburg, VA05-2024
Skills
- Opening and Closing Duties
- Coffee Expertise
- Table Bussing
- Menu Memorization
- Food Preparation
- Food Running
- Beverage Preparation
- Cash Handling
- Espresso Machine Operation
- Team Player
- Positive and Professional
- Speedy and Efficient
- Active Listener
- Safe Food Handling
- Exceptional Customer Service
- Product Displays
- Safe Food Handling Practices
- Excellent Math Skills
Languages
Haitian Creole
Limited
Volunteer Experiences
- Assisting students at a private elementary academy, Ark Academy
- Assisting Dance Teachers at a Dance Camp, hosted by HopeNYC
- Currently Volunteering at Compass Cafe
- Junior Counselor for Vacation Bible School hosted by HopeNYC
References
References available upon request.
Timeline
Barista
Compass Café
01.2023 - 03.2024
High School Diploma -
Liberty Universities Online Academy
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