Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fanchon Rathers

Houston

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
2008
2008
years of post-secondary education

Work History

Healthcare Revenue Cycle analysis

Sullins and Johnston Attorneys at Law
Houston
08.2023 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.

Customer Support Specialist

American Life Insurance
Houston
05.2017 - 07.2023
  • Assisted clients with policy inquiries and coverage options.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Analyzed client needs to recommend suitable insurance products and services.
  • Maintained accurate records of customer interactions and transactions in the system.
  • Educated clients about policy terms, conditions, and benefits comprehensively.
  • Conducted follow-up calls to ensure customer satisfaction and address additional concerns.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.

Education

Associate of Applied Science - Computer And Information Sciences

University of Phoenix
Tempe, AZ
05.2025 - 09.2025

Dwight D. Eisenhower High School
Houston, TX

Skills

  • Healthcare analysis
  • Time prioritization
  • Analytical and critical thinking
  • Social perceptiveness
  • Microsoft Word
  • Flexible and adaptable
  • Calm under pressure
  • Written communication
  • Attention to detail
  • MS office
  • Self-Directed
  • Data management
  • Teamwork and collaboration
  • Customer service
  • Effective communication

Timeline

Associate of Applied Science - Computer And Information Sciences

University of Phoenix
05.2025 - 09.2025

Healthcare Revenue Cycle analysis

Sullins and Johnston Attorneys at Law
08.2023 - Current

Customer Support Specialist

American Life Insurance
05.2017 - 07.2023

Dwight D. Eisenhower High School

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