VALERIE OSTRANDER

• Staff Augmentation and Revenue Cycle Transformation projects

• Designed and implemented centralized, shared services, global delivery, managed services, or other alternative operating models

• Evaluated and implemented technology-enabled revenue cycle solutions involving AI, automation, analytics, or digital workforce capabilities.

• Experience designing or implementing centralized, shared services, global delivery, managed services, or other alternative operating models

• Experience developing and implementing technology-enabled revenue cycle solutions involving AI, automation, analytics, or digital workforce capabilities.

• Experience across both health system and physician enterprise revenue cycle operations.

• Experience in an operational leadership role within a health system, physician enterprise, or other healthcare provider organization, bringing a practical understanding of the challenges of leading and sustaining transformation from within an organization.

• Experience working with healthcare services organizations, private equity investors, or private equity portfolio companies.

• Coordinated interdepartmental projects, enhancing communication, workflow efficiency and collaboration with stakeholders to pinpoint and address operational process improvement opportunities.
• Managed budgets and resources to align with organizational goals and objectives.
• Collaborated with senior leadership to review progress on strategic initiatives objectives.
• Managed vendor relationships for outsourced services to ensure effective delivery.
• Developed and implemented strategies that enhanced operational processes and increased organizational efficiency.
• Identified opportunities for improvement in operational performance metrics.
• Coordinated activities with other departments to expedite work and improve collaboration.
• Implemented systems for tracking progress on key initiatives or projects.
• Identified opportunities for process optimization through data analysis.
• Monitored industry trends to identify opportunities for expansion and innovation.
• Analyzed data to inform decision-making and strategic direction.
• Implemented new technologies to streamline processes and enhance productivity.
• Represented the organization at industry events, conferences, and public meetings.
• Ensured compliance with all relevant regulations, policies and procedures.
• Promoted a culture of innovation and encouraged staff to contribute ideas.
• Led cross-functional teams to drive project completion within budget and deadlines.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Analyzed business performance data and forecasted business results for upper management.
• Negotiated agreements with external partners such as contractors or consultants.

• Optimize revenue through education of staff with regard to accurate and proper clinical documentation, optimization of technology solutions. This includes efficient billing and coding processes, application of payer contracts, management of accounts receivable and cash collections, maintenance of pricing documentation, integration with accounting and finance.

Managed insurance contracting processes, emphasizing payer strategies, contract tactics, service pricing, and implementation and auditing of contract terms to ensure alignment with organizational goals.

• Manage staff involved with revenue cycle management such as Billing, Informatics, Medical Records, etc.

Oversaw service delivery to ensure compliance with Retreat policies and regulatory standards.

• Oversees outpatient Practice Management department. Responsible for patient access to services – scheduling, authorizations, etc.

• Revised and implemented new financial assistance policy and managed staff that support patients needing financial counseling and assistance.

Monitored fiscal performance of programs and services, implementing corrective actions to address budgetary variances in expenses and revenues.

• Evaluated and selected a new electronic health record system to enhance patient data management.

• Assumes overall responsibility for the operational and clinical management of patient care services within the Retreat as well as in partnership with outside community-based partners and other outside organizations.

• In partnership with the Chief Medical Officer, sets standards of practice for clinical programs.

• Represent the Retreat at a variety of external forums and maintain effective working relationships with community partners locally and regionally including referral sources, managed care entities, state and federal regulatory agencies, and all Retreat staff.

• Clients include academic medical centers, integrated health systems, rural/community hospitals, and both small and large physician practices.

• Project Manager with efficient management of revenue cycle engagement projects by working collaboratively with the client’s C-suite, Operations Leadership, staff and vendors.

• Primary SME/Lead Manager for operational improvement projects (entire revenue cycle).

• Primary SME/content and functionality developer of cloud-based revenue cycle decision support software.

• Lead responsible for RFP response content development and submission.

• Develop/implement client/provider education.

• Secured $500,000 annually through strategic negotiations and effective relationship management.

in add-on sales with current clients.

• Led revenue cycle transformation workstreams, managing multiple engagements and teams to assess and transform provider organizations' RCM capabilities, enhancing financial performance and optimizing billing practices.
• Apply company's operating model and data-driven insights to redesign revenue cycle operating models, embed predictive and prescriptive analytics, and align clinical and financial workflows
• Guide teams in implementing and integrating EHR platforms, CRM systems, payment management systems, process automation, and analytic tools by leveraging digital and automated capabilities to enhance revenue cycle efficiency
• Collaborated with executive-level clients to develop and implement business processes that optimized efficiency, utilizing tools like RPA and Intelligent Automation.
• Assess and optimize revenue cycle processes through site observations, stakeholder interviews, document reviews, data analysis, and workflow mapping to identify inefficiencies
• Resolved barriers between internal teams and external clients, ensuring smooth project execution and fostering collaboration.
• Oversaw data collection, analysis, and synthesis for project deliverables and client presentations, preparing high-quality engagement deliverables and status reports.