Suzanne Roach
Davenport
Summary
Healthcare IT Consultant with over 15 years of experience in Cerner Invision Patient Accounting, revenue cycle operations, and enterprise EHR systems. Expertise in full lifecycle revenue cycle support, including billing workflows, claims management, and revenue integrity initiatives. Skilled in translating business requirements into effective system solutions and providing production support to enhance workflows and system performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Healthcare IT Consultant / Revenue Cycle Application Analyst
Independent Consultant
Orlando
06.2011 - Current
- Provide end-to-end consulting and application support for Cerner-based Revenue Cycle and Patient Accounting environments, focusing on system stability, workflow optimization, and operational efficiency improvements.
- Supported large-scale Cerner Revenue Cycle environments, enhancing operational efficiency and effectiveness across multiple healthcare organizations.
- Supported Cerner Invision Patient Accounting (PA) and revenue cycle workflows across hospital and ambulatory environments to ensure seamless operations.
- Partner with Patient Financial Services (PFS), Billing, HIM, Registration, and Revenue Cycle teams to analyze workflows and resolve operational and system issues.
- Translate business and operational requirements into functional system configurations and enhancements.
- Lead and support system testing, validation, and end-to-end workflow verification for upgrades and implementations.
- Provided production support for billing, claims, AR, denial management, and reimbursement workflows, resolving issues to maintain revenue integrity.
- Support change management activities including communication, readiness, and post-go-live stabilization.
- Contributed to measurable improvements in workflow efficiency through process redesign and system optimization.
Software Integration Specialist
Ascension Health
Remote
02.2024 - 10.2024
- Supported enterprise-level healthcare system integration and Revenue Cycle initiatives.
- Participated in system testing, validation, and workflow optimization efforts across multiple teams.
- Managed incident resolution, defect tracking, and production support activities.
- Collaborated with clinical and financial stakeholders to improve operational workflows and system performance.
- Supported change management and end-user readiness activities for system updates and enhancements.
Cerner Content Developer / Application Analyst
CoxHealth
Springfield
02.2023 - 07.2023
- Developed and optimized Cerner workflow content supporting clinical and revenue cycle operations.
- Partnered with operational leaders and IT teams to analyze workflow requirements and system enhancements.
- Conducted integrated testing, validation, and issue resolution for system updates.
- Created structured documentation, workflow guides, and support materials for production use.
- Supported go-live activities and post-implementation stabilization efforts.
EHR Functional Analyst / Support Analyst (Cerner - MHS Genesis)
Department of Defense (MHS Genesis)
08.2017 - 07.2022
- Supported enterprise Cerner Millennium environment for multiple military healthcare facilities, enhancing system reliability and user satisfaction.
- Acted as a functional SME for Cerner implementations, upgrades, and production support stabilization.
- Conducted workflow analysis and system troubleshooting to resolve application issues, improving operational efficiency and user experience.
- Assisted with change management, documentation, and operational readiness activities.
- Supported enterprise Cerner Millennium environment across multiple military healthcare facilities.
Education
Bachelor of Art - Healthcare Administration
LA College International
Los Angeles, CASkills
- Revenue cycle management
- Revenue Cycle Operations
- Hospital & Professional Billing
- Claims processing support
- Accounts Receivable (AR) Management
- Denial management
- Cash posting reconciliation
- Charge capture reconciliation
- Revenue Integrity Initiatives
- Revenue cycle solutions
- Cerner Invision Patient Accounting (PA)
- Cerner Millennium
- PowerChart
- FirstNet
- Ambulatory
- PathNet
- RadNet
- Oncology
- Behavioral Health
- Healthcare IT support
- Application production support
- System testing
- Implementation support
- Financial services management
- Behavioral Health
Certification
- Cerner Patient Accounting (PA)
- Cerner Revenue Cycle Applications
- Cerner Millennium Fundamentals
- Cerner FirstNet
- Cerner Ambulatory
- Cerner PowerChart
- Cerner PathNet
- Cerner RadNet
- Cerner Oncology
- Cerner Behavioral Health
Relevant Cerner Invision Patient Accounting Expertise
- Patient Accounting (PA)
- Hospital & Professional Billing
- Claims Processing Lifecycle
- Accounts Receivable (AR) Management
- Credit Balance Resolution
- Payment Posting & Reconciliation
- Denial Management & Appeals Support
- Revenue Integrity & Charge Services
- Financial Workflow Optimization
- Revenue Cycle Reporting Support
- Production Issue Resolution
- End-to-End Revenue Cycle Workflow Support
Core Competencies
Cerner Invision Patient Accounting (PA), Revenue Cycle Operations, Hospital & Professional Billing, Claims Processing & Adjudication Support, Accounts Receivable (AR) Management, Denial Management & Resolution, Cash Posting & Payment Reconciliation, Charge Capture & Charge Reconciliation, Revenue Integrity Initiatives, Patient Financial Services (PFS), Application Support & Production Support, Incident & Problem Management, Root Cause Analysis (RCA), Workflow Analysis & Optimization, Business Requirements Gathering, System Testing & User Acceptance Testing (UAT), Implementation & Go-Live Support, System Upgrades & Enhancements, Change Management, Cerner Invision Patient Accounting (PA), Cerner Revenue Cycle Solutions, Cerner Millennium, PowerChart, FirstNet, Ambulatory, PathNet, RadNet, Oncology, Behavioral Health
Timeline
Software Integration Specialist
Ascension Health
02.2024 - 10.2024
Cerner Content Developer / Application Analyst
CoxHealth
02.2023 - 07.2023
EHR Functional Analyst / Support Analyst (Cerner - MHS Genesis)
Department of Defense (MHS Genesis)
08.2017 - 07.2022
Senior Healthcare IT Consultant / Revenue Cycle Application Analyst
Independent Consultant
06.2011 - Current
Bachelor of Art - Healthcare Administration
LA College International