Fancie Filipow
Lowes Home Improvment
Dayton,OH
1
Certification
21
years of professional experience
Professional with strong background in providing specialized services and solutions. Demonstrated ability to drive results and foster team collaboration in dynamic environments. Expert in customer relationship management, problem-solving, and adapting to shifting priorities. Recognized for reliability, effective communication, and results-oriented mindset.
Experienced with project coordination and customer relationship management. Utilizes problem-solving skills to drive operational improvements. Track record of enhancing client satisfaction through effective service delivery.
Work History
Pro Services Specialist
2 Years- Developed training materials for new hires, enhancing their understanding of product offerings and services.
- Streamlined processes for project scheduling, reducing delays and improving customer satisfaction.
- Mentored junior staff on best practices in customer service and project execution techniques.
- Facilitated communication between customers and contractors to ensure project specifications were met.
- Analyzed customer feedback to identify areas for service improvement, driving operational efficiency.
- Coordinated with vendors to source high-quality materials, optimizing cost management for projects.
- Implemented inventory control measures that reduced waste and improved stock availability for projects.
Teacher
1 Year 4 Months- Developed engaging lesson plans aligned with curriculum standards to enhance student learning experiences.
- Implemented innovative teaching strategies to accommodate diverse learning styles and improve student engagement.
- Collaborated with colleagues to design interdisciplinary projects that integrated STEM concepts into classroom activities.
- Mentored new teachers, providing guidance on instructional practices and classroom management techniques.
- Analyzed student performance data to identify areas for improvement and tailor instructional approaches accordingly.
- Led professional development workshops focused on effective teaching methodologies and technology integration in the classroom.
- Established strong relationships with parents and community members to foster a supportive educational environment for students.
Computer Programmer
8 Months- Developed software solutions for manufacturing processes, enhancing productivity and efficiency.
- Collaborated with cross-functional teams to troubleshoot and resolve programming issues.
- Implemented automated testing procedures, improving code reliability and reducing errors.
- Designed user-friendly interfaces for internal applications, streamlining operations across departments.
- Mentored junior programmers, fostering skill development and knowledge sharing within team.
- Led initiatives to optimize existing software systems, resulting in enhanced performance metrics.
Librarian | Children's Library
15 Years- Teach classes in typing for K-12 students
- Developed and implemented outreach programs to engage community members and promote library services.
- Managed library collections, ensuring accurate cataloging and classification of resources.
- Led training sessions for staff on new information management systems and archival practices.
- Streamlined operational workflows, enhancing efficiency in daily library functions and patron services.
- Collaborated with educational institutions to create tailored learning materials that support curriculum goals.
- Advocated for budget allocations, prioritizing resource acquisition to meet evolving community needs.
- Build lesson plans to help students with mathematics and reading intervention
- Coordinate with teachers to instruct students in handwriting and cursive
- Checked books in and out in a library serving 500+ students
- Coordinate with the book mobile so that all students have access to more reading materials
- Secretary duties included answering the phone, clerical work, typing and multitasking
- Custodial duties were to clean and maintain the school building. These responsibilities included deep cleaning, mowing, painting, and parking lot maintenance. A large variety of machines and tools are used. I am experienced with power tools, snow blower, zero turn and tractors.
- Cook experience was to maintain lunch menu, food prep and cook for 500 daily. Clean the kitchen and maintain food to good quality expectations. Work with fire marshall and health department regulations.
- Mechanic assistant this is where I learned how to use air tools, cordless tools, grinder, power tools, such as chainsaw, weedeater etc. My responsibility was to change oil, check air pressures in the zero turns, tractors and snow blowers.
Mail Carrier
14 Years- Ran a route from Marietta to New Matamoras delivering mail and packages. Also sold stamps and packaging materials.
- Assisted 100+ patrons a day delivering mail
- Organized a private route as well as a worked a main route that consisted of over 150 a day
- References Dr. Tiffany Riffe Head Principal 1-302-535-3554 Veronica Campbel Postmaster 740-624-9419 Village Market Danny Riggs former owner 704-35-5540 June of 1995- October of 2003
Education
M.D. - Educational Leadership And Management
- Dean's List all two years
- CYSP Scholarship Recipient
- Professional Development: Leadership and management
- Relevant Coursework: coaching & communications/interpersonal skills
- 4.0 GPA
- Ranked in Top 10% of class
- Capstone Project: Applied STEM Project, My role was to apply a prototype application to industry/education for future employees
Bachelor of Science - Education
- Dean's List All 4 years
- Teach Grant Scholarship Recipient
- 4.0GPA
- Completed AP course in Advanced Placement
- Relevant Coursework: Leadership & Professional Development
- Professional Development: 120 hours
- Ranked in Top 10% of class
- Thesis: Collaboration of child development
Skills
Google Suite
Microsoft Office
META
CPR Certified
Flexible
Collaborative mindset
Creative solutions
Industry expertise
Innovation skills
Proposal writing
Customer service
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
Affiliations
- Member, International Association of Administrative Professionals (IAAP)
- International Customer Service Association
- Association of Health Care Administrative Assistants (AHCAA)
- Project Management Institute
- American Society of Safety Professionals
Certification
- Certified Pro specialty, Lowes 2 years
Interests
Stand-up Paddleboarding (SUP)
Offering time and support to shelters for the homeless
women
and animals.
Designing and Printing 3D Models
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Knitting and Crocheting
Pilates
Timeline
Pro Services Specialist
Lowes Home Improvment
08.2024 - CurrentRead More
Teacher
Horizon Science Academy Dayton
04.2023 - 08.2024Read More
Computer Programmer
HINO Trucks
08.2022 - 04.2023Read More
Librarian | Children's Library
Frontier Local Schools
08.2007 - 08.2022Read More
Mail Carrier
United States Postal Service
10.2005 - 10.2019Read More
Franklin University
M.D. from Educational Leadership And Management
Read More
Grand Canyon University
Bachelor of Science from Education
Read More