Daishanea Bruce
Port Chester,NY
Failing to plan is planning to fail.
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
Work History
Pro Services Specialist
Floor and Decor
Port Chester, NY
07.2023 - Current
- Provided technical support to customers regarding product features and usage.
- Generated reports to track sales metrics of clients in the store
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Assisted in developing strategies to increase customer satisfaction levels.
- Collaborated with marketing teams to develop promotional campaigns.
- Exercised versatility in fast-paced, agile work environments.
- Defined team directions and provided guidance to members.
- Facilitated productive clinical and technical customer relationships through intentional external communications.
- Coordinated with other departments to ensure efficient workflow processes.
Shift Lead
Playa Bowls
Rye, NY
01.2022 - 06.2023
- Assisted in the training of new employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Identified opportunities for operational improvements and communicated them to management.
- Conducted regular inventory checks to maintain accurate stock levels.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Reviewed daily sales reports and monitored financial performance metrics.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Team Member
Playa Bowls
Rye, NY
08.2020 - 01.2022
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
- Built and maintained working relationships with peers and upper management.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Staff Member
Westchester Country Club Beach Club
Rye, NY
05.2017 - 09.2019
- Assisted with the development and implementation of staff policies and procedures.
- Greeted customers and answered questions about menu items.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained the cleanliness of the snack bar area and ensured all areas were stocked with supplies.
- Operated cash registers and handled customer transactions, including credit card payments.
- Prepared drinks, salads, sandwiches, burgers, fries, and other food items in accordance with restaurant standards.
- Ensured proper portion control for each item served to customers.
- Monitored inventory levels to ensure sufficient supply for customer orders.
Education
High School Diploma -
06.2021
Skills
- Data Entry
- Information Security
- Product Knowledge
- Complaint Resolution
- Appointment Scheduling
- Data Collection
- Call Management
- Account Updating
- Paperwork Processing
- Account Management
- Research
- Order Processing
- Sales Closing
- Multi-Task Management
- Business Development Understanding
- Shipping and Receiving Understanding
- Product Education
- Sales Expertise
- Customer Service
- High-Energy Attitude
- Office Equipment Proficiency
- Active Listening
- Coordination
- Project Management Abilities
- Positive and Professional
- Professional Telephone Demeanor
- Staff Training
- Client Relations
- Store Maintenance
- Team Leadership
- Verbal and Written Communication
- Time Management
- Sales Techniques
- Customer Relationship Management (CRM)
- Project Manage
- Telephone Etiquette
- Customer Relations
- Good Communication Skills
- Design Strategy
- Material Selection
- Computer Literacy
- Cost Estimation
- Safety compliance
- Organization and Time Management
- First Aid/CPR
- Excellent Communication
- Flexible and Adaptable
- Google Workspace
Accomplishments
- Cheerleading/Dance Instructor
- Owner of Community Mentorship Program
Languages
Spanish
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pro Services Specialist - Floor and Decor
07.2023 - Current
Shift Lead - Playa Bowls
01.2022 - 06.2023
Team Member - Playa Bowls
08.2020 - 01.2022
Staff Member - Westchester Country Club Beach Club
05.2017 - 09.2019
Port Chester Senior High School - High School Diploma,