Dimitri Sfiridis
Philadelphia,PA
Summary
Accomplished Operations Manager with a proven track record at GoPuff, enhancing operational efficiency and customer satisfaction. Expert in collaborative problem-solving and creative solutions, with a strong foundation in Microsoft Outlook and proposal writing. Achieved significant improvements in process optimization and profit levels, demonstrating a keen ability to exceed industry standards and foster team success.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Pro Services Specialist
Lowe's
01.2024 - 07.2024
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Cage Banker /Night Auditor
Parx Casino
02.2021 - 11.2023
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
Operations Manager
GoPuff
01.2017 - 11.2019
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Ensured order accuracy to maintain company standards daily
- Created routes for delivery drivers around the city to ensure orders were delivered quickly and efficiently
- Observed and analyzed company metrics and devised solutions to improve upon areas when needed
Education
Associate of Science - Criminal Justice
Pennsylvania State University
Abington, PASkills
- Industry Expertise
- Collaborative mindset
- Creative solutions
- Proposal Writing
- Data Entry
- Product Knowledge
- Scheduling
- Account updating
- Appointment Scheduling
- Order Fulfillment
- Problem Resolution
- Microsoft Outlook
- Reading Comprehension
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Timeline
Pro Services Specialist
Lowe's
01.2024 - 07.2024
Cage Banker /Night Auditor
Parx Casino
02.2021 - 11.2023
Operations Manager
GoPuff
01.2017 - 11.2019
Associate of Science - Criminal Justice
Pennsylvania State University