Jacquelyn De La Garza
Colorado Springs,CO
Summary
Dedicated Pro Services Specialist with proven ability to enhance customer satisfaction and streamline operations. Expertise in relationship building, problem-solving, and process improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pro Services Specialist
Lowes Building Supply
Colorado Springs, CO
05.2014 - 03.2026
- Facilitated product knowledge training for team members, enhancing customer service and sales effectiveness.
- Developed and implemented streamlined processes for order fulfillment, improving operational efficiency.
- Collaborated with cross-functional teams to optimize inventory management and reduce stock discrepancies.
- Provided expert recommendations on building materials, guiding customers through complex project decisions.
- Led initiatives to enhance the Pro Services experience, resulting in increased customer satisfaction ratings.
- Coordinated special events and promotions targeting professional contractors, driving increased store traffic and sales revenue.
- Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
- Developed and maintained strong relationships with vendors, ensuring quality products and services at competitive prices.
- Provided expert consultation to clients on various aspects of their business operations, offering tailored solutions based on their specific needs and goals.
- Collaborated with sales team to develop targeted marketing strategies that drove revenue growth for the company.
- Responded to customer requests for products, services, and company information.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Paint Department Supervisor
Lowes Home Improvement Stores
Colorado Springs, CO
05.2014 - 08.2022
- Supervised daily operations of paint department, ensuring compliance with safety and quality standards.
- Trained and mentored staff on product knowledge and customer service techniques.
- Managed inventory control, optimizing stock levels to meet customer demand efficiently.
- Developed and implemented process improvements, enhancing workflow and reducing waste.
Customer Service Representative
Sadexo
Colorado Springs, CO
04.2013 - 05.2014
- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
- Analyzed customer feedback to identify trends and implement improvements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate of Science -
Bee County College
Kingsville, TX04-2013
Associate of Science - Business
Coastal Bend College
Kingsville, TX04-2013
Skills
- Customer service
- Problem-solving
- Time management
- Industry expertise
- Innovation skills
- Shipping and receiving
- Money handling
- Relationship building
- Customer relations
- Scheduling
- Payment processing
- Administrative support
- Order fulfillment
Certification
Business certification
Languages
Spanish
Professional Working
Timeline
Pro Services Specialist
Lowes Building Supply
05.2014 - 03.2026
Paint Department Supervisor
Lowes Home Improvement Stores
05.2014 - 08.2022
Customer Service Representative
Sadexo
04.2013 - 05.2014
Associate of Science -
Bee County College
Associate of Science - Business
Coastal Bend College